Mr. ApplianceReviews of mrappliance.com

I regret getting involved with them. For $119.00 a "technician" showed up, took a glance at my ice maker and said "it's the inlet valve, that'll be $597.00. You pay me up front and I'll be back (sometime)and finish the job." I told him I would not pay anyone and run the risk that I'd never see him again. He insisted I pay the "diagnosis" fee of $119. So I did. Then I called the company and let them know I would not work under those terms and would only pay when the work was completed and the ice maker functioning correctly. The "diagnosis" was no more than a guess and I was concerned that further repairs might be recommended upon a more complete check. The manager told me that paying up front was the only way they worked. So, bottom line, I threw away $119.00. I'd recommend staying away.

I requested to have the freezer door of my Whirlpool refrigerator looked at because I was collecting ice on the inside of my freezer. I also asked about having the warmer drawer looked at on my Whirlpool oven as the drawer is missing the glides. The service person showed up on time and was very courteous. He quickly began to evaluate my inquiry and within about 30 minutes he let me know the drawer rubber seal was not good and that the drawer guides were checked and working correctly. The recommendation was to replace the seal on the freezer and the two refrigerator doors. The quoted price for the three seals and installation was $750! And the installation of the oven drawer guides was $350 (including parts). I purchased genuine Whirlpool parts through Amazon for $268 (the three seals and the oven drawer glides) and I watched youtube video for installation. Total install time for all was 1 hour. I saved myself $832.00. I WOULD NEVER USE THIS SERVICE AGAIN.......WHAT A TOTAL RIPOFF

RUN! THIS COMPANY WILL RIP YOU OFF!! I schedule an appointment with them anytime between noon to 4 PM. I got home at 11:30 am and the tech had already came and gone without calling or texting us. I called them several times and no one would call me back. All I got was generated text messages. They finally called at 4 pm on a Friday. We asked for our money back and they refused. No apologies .. Nothing! They were rude and unprofessional. Again... RUN! You are better off calling some other company!

Prices were outrageously inflated, never showed me a detailed breakdown. Service Tech was friendly, but they would rather have you buy a new appliance than have to repair the actual issue.

Tech was dispatched quickly however the company on a whole was not honest with how quick the repair could be done, tech came to my house diagnosed the dryer and said that the problem can be fixed next day because he did not the part on his truck to fix it, however the part was not at his office and needed to be ordered from the manufacture, ok no problem ,,, paid half of the repair cost at the time of diagnose, only to be told that they only do repairss between the hours of 7am-3pm and they dont have late hours or work on weekends.. so you will have to miss a day of work to have them come with the proper part hopefully! this would not work for me so i requested a refund only to be told that i would get a paper check when i paid with a debit card... 7-10 days later!!!! rep on the phone was no way helpful... this company is more interested in getting the service fee than fixing your appliance!

This is one of the worst repair companies I have dealt with. My dishwasher was broken and I called them , he came out supposedly fixed it and said if it does it again within 60 days we will come back at no charge and fix it . It stopped working within 30 days and when I called they proceeded to tell me they don’t guarantee their work like that. That I would have to pay another 130.0@ service called plus repair service again. Not a chance. I would not recommend them to fix anything!!!

Everything went well to begin with. The tech came out last Friday, Nov 15, 2024. He took the machine apart and replaced parts (springs) in the washer, was kind and gave advice about the appliance to help avoid the issue in the future (only issue we had prior to this and which was being repaired: the washer being off balance). I started a load in the washer shortly after be left. The washer filled with water, and then stopped and has been stuck at that point in the cycle ever since. I reached out to them the same afternoon, hoping the tech would be able to swing back by and correct whatever step it appeared he missed (resetting a trigger, reconnecting something...this was not an issue prior to him taking the machine apart so it seems to be directly related to what steps he took and/or missed during reassembly). They were already closed already but called me back the following Monday morning. Jordan is the one with whom I spoke and explained the situation. She let me know she had already contacted the warranty people (Allstate) that morning to see if they could come back out on the same ticket to work the issue and she reported they told her no, that I had to begin a new ticket. I tried to explain again the issue, hoping she would understand that this was not technically a washer issue, it was not related to the previous problem and ought not be tied to the warranty, that this stemmed from what THEIR tech did or did not do to the washer while he was repairing it and this did not need to go thru the warranty - they ought to make it right. Jordan was kind but stayed with I had to contact the warranty people before they would be able to do anything about it. I acquiesced and called. I kept in touch with Jordan at Mr Appliance over the course of the next couple of days, with my load of laundry continuing to sit in that water filled tub (I was not about to remove the clothes completing submerged in water and have it go all over my floors). Finally on Wednesday, Nov 20, 2204, Jordan heard from Allstate and it was 'approved", to which I, with sincere kindness, reminded her this was a Mr. Appliance issue that their tech created, and I asked if they would be able to make the appt a priority given the situation. She said they could not. The appt was set for Friday. Today, Friday, Nov 22, 2024, about an hour before appt time window began, I received a call from Jordan letting me know they received word from Allstate that Allstate was going to reimburse us for or replace the washer. I reminded her that this was NOT a washer or warranty issue, that it was a clear case of the tech not doing something correctly and they needed to make it right - that the washer was not actually broken or needing to be replaced, as by this point it has been going on for a week and we simply want our washer to work. She would not concede, stating that they have to follow exact instructions from the warranty people and do nothing else or lose their contract with them. That is not what my desire is to happen (to lose their contract), but this company needs to make right what their employee made wrong. I am sure I have lost an entire load of towels because of the week they have been in the washer and now which I will have to remove soaking wet from the water it has been sitting if for a week. We have been without a washer in a household of 6 people for 8 days now because of whatever step the Mr Appliance tech missed, and it would have been so easy for Mr Appliance to simply send him back by - with no regard for the warranty as it has nothing to do with this issue - and make things right. I was able to finally speak with Jordan's supervisor when I called back this afternoon, Shelly, Shelly did not accept any responsibility for the problem the tech caused. Please know, the tech was kind. No one has been rude throughout the process, but that is not the issue. The issue is that their customer service and customer care, as well as their personal responsibility and accountability for services they provide as a company, are terrible. I will personally never use them nor recommend them to anyone. They could have easily made this right by simply having the tech return and completing the step he skipped (or undoing the step he took) which caused the issue, an issue that was completely secondary to the original problem. This is a case of horrible customer service and trying to milk a warranty contract for an issue that their technician caused.

I have used the local Weatherford, Texas Mr. Appliance three times. The first two times were great. This last time not so much. You be the judge. The tech came out, spent some time with my eight year old washing machine and informed me that the motherboard was bad ... oh ... and the part isn't made anymore. I thought, well I just replaced the dishwasher that was only eight years old, (on the advice of Mr. Appliance) so okay. I guess they don't make 'em like they used to. I had no qualms about paying the $139.64 diagnostic fee and sent Dave the technician and his trainee on their way. Afterall, I had recently come to trust this company. I told my wife the news, and I started searching online for a new washing machine. Not thirty minutes later, my wife calls and says she found the part on the website of an authorized parts distributor for our washing machine. I called the distributor to verify that the part was still being manufactured and was in stock. Indeed, the part was being manufactured. It was a new part, not a refurbished part and yes, it was in stock. I called Mr. Appliance back the same day. I sent them a screen shot of the part from the distributor's website and was told David the technician would be getting in touch by the end of the day. No call came, even after making two more follow-up phone calls to Mr. Appliance. I called the next morning, I had a difficult time trying to explain my situation for being interrupted by the person on the other end of the line. I tried to explain I would like the technician get in touch so we could discuss his further recommendation and perhaps complete the repair. However, after continual interruption, it was impossible to get that point across. I finally just said I think I'd like a refund. I was told there would be no way I would ever receive a refund for a diagnostic call. I tried to explain, again with great difficulty for being interrupted, the report I was given was not correct and that the part was not discontinued. I was then told Mr. Appliance only buys parts from a limited number of distributors because of quality issues. (I suspect it's really because of wholesale price issues. Why? Because the distributor of my part is authorized and preferred by the manufacturer of my washer and dryer set and sells to the public.) Again, I was told in no uncertain terms that I would not be receiving a refund. So, here's the deal. I feel certain, Mr. Appliance will most likely write a response to this review. That's certainly within the company's right. But take my advice, look at this company's over all Trustpilot rating. This many unhappy customers can't all be wrong. My advice. Stay as far away from Mr. Appliance as possible. Here's the detailed conclusion to my rating. 1) Is Mr. Appliance trustworthy? No. I feel as though someone has lied to me and became combative over the phone rather than help me withm problem. 2) Is Mr. Appliance a customer-centric company, willing to entertain fair and satisfactory conclusions in order to retain repeat customers. No. This was the third time I hired the company, yet I was unfairly treated and mishandled on the phone. Mr. Appliance is NOT customer-centric. They are Mr. Appliance-centric. 3) What next? I'm deciding whether it's worth the $139.64 to take them to small claims court. I feel certain, that's what company's like Mr. Appliance are counting on. To their way of thinking, what fool would go to the trouble of setting a court date for a just $139.64. Hmmm. I just must might.