National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Tanya C.
Absolutely horrible! They charged me $400 to fix my washing machine.i could have bought a brand new one. Their service fee is so expensive that if you have them come to your house you are pretty much locked in to use them. Then after I paid they took over a month to fix it. The actual fix took 20 minutes and the part was about $75. Why so expensive?! Horrible! Never again!
Lil
My under counter fridge stopped working in June. Mr. Appliance came, told us $1100 to repair. Three months later fridge stopped working again. Now they tell us $2000 to repair for a new compressor. Fridge is only six years old and cost less than $2000. Had the nerve to charge me a service fee. Now I’m out $1100! Beginning of August called them up because my oven was not Warming up as it should. They came told me I need a whole new computer for $900. Charged me $185 service fee. I called up another company for a second opinion and they told me it was just the thermostat for less than $200. Rip off untrustworthy. company. Do NOT use!
Candy Vasquez G.
NEVER NEVER NEVER USE THIS COMPANY. THE TECHNICIAN ON VISIT NUMBER 2 INSTALLED A MAINTENANCE KIT TO OUR DRYER THAT WAS WORKING FINE. HE SAID IT WOULD EXTEND THE LIFE OF THE DRYER. NOW IT SOUNDS LIKE A SHOE IS BOUNCING AROUND IN IT. AFTER 8 CALLS TO COMPANY NO ONE HAS RETURNED CALLS TO HAVE SOMEONE FIX IT. WE DIDN'T WANT THIS MAINTENANCE AGREEMENT AT FIRST BUT WERE TOLD BY JAMES, TECHNICIAN THAT WE HAD 5 DAYS TO CANCEL IF WE CHANGED OUR MIND. WE DID CHANGE OUR MIND BUT WHEN I CALLED TO CANCEL ,(WITHIN THE 5 DAYS) MR APPLIANCE SAID THEY WOULD DROP OFF THE PARTS THEY ORDERED AND CHARGE US A HANDLERS FEE AND THEY WOULD KEEP OUR MONEY. ****WE ARE OUT ALMOST $500!!!!***** SO LAME, WHAT KIND OF BUSINESS RIPS OFF PEOPLE AND THEN DOESN'T MAKE GOOD ON THEIR ERROR???? THEY NEED TO FIX OUR DRYER CORRECTLY OR GIVE US OUR MONEY BACK!!!
Dave H.
Made it worse. Was making noise Not heating now Started a load, went to dinner, Came back to wet clothes and we are leaving in the AM So disappointed.
Jeanne M.
I just love these people that work for Mr. Appliance. They are so confident and kind. Matt Willis was beyond nice to me and my emotional support dog. Matt knew exactly what to do & it didn’t take long to get it done. He took time out to talk to me to explain what needed to be done and to just give my buddy a few pats too. Just the most compassionate young man. Ty to you, Matt for your help and Scrappy thanks you too. JM
Bud C.
We lost our refrigerator on a Friday evening and called Mr Appliance to effect a repair. They told me $135 for a diagnostic but that was "forgiven" if we went ahead with the repair estimate. They scheduled a service call for 10-12 PM Monday. Zach showed up shortly after 10 which was good. He did diagnosis a faulty evaporator fan and offered to replace it for a final total of $429. There was no offer to waive the service call fee. This part costs less than $50 and takes all of 15 minutes to replace. Obviously we did not accept the "estimate" to repair as it was totally out of line for the service that would have to be performed. Totally overpriced and no waiving of the service call fee. Then the invoice I was sent showed the repair estimate to be $392.73, not $429 that was another red flag. Beware of their shyster promises.
Roger M.
Our brand new Bosch dishwasher was not working and we were given Mr appliance name by Bosch customers service to call to have our dishwasher repaired. What a big mistake and a nightmare it was . Mr appliance sent a so called " technician" named Weston that was incompetent and useless . The first thing he asked when he arrived he wanted a cup of coffee ? How weird and how rude ! He managed to scratch our beautiful kitchen wood floor while pulling and placing our dishwasher upside down . ( Mr appliance should provide a mat to place the dishmachine on to prevent scratching our beautiful wood floor.) Weston had no clue what he was doing and was looking on Utube on his tablet on how to repair our brand new dishwasher. He then told us it was the heat pump that was bad and he ordered one . He came back a week later with a new heat pump and after replacing the heat pump our dishwasher was still not working . He then told us that it was the master board that was bad ! He then looks on his tablet and said that the master board has been discontinued and that we have to call Bosch customer service to give us a new dishwasher. He put the dishwasher back in it space but left the water hoses disconnected and the place was flooded under the kitchen sink cabinets and the floor. He left our kitchen a mess and in shambles. I had to go on my knees to clean up all his mess. A disgrace and unacceptable. He also left some parts of the machine on the floor and one of them was a round styrofoam part and he told me to throw it away . I did not listen to him and kept the part but he managed to damage a part of it ! I then called Bosch customer service and they gave me a different name and company and they were outstanding . Their technician was very knowledgeable and he did repair our machine up to our satisfaction . Night and day. They ordered the part ( that we were told were discontinued by Mr appliance technician and replaced the styrofoam disk that Mr appliance damaged and told me to throw away. That part is called a floater and is a key element of the function of the dishwasher. I would not recommend or using Mr appliance in any circumstances and stay away from them. Weston the technician is clueless , damaged our wood floor , left our kitchen flooded and a disgusting mess ! To add insult to injury they get paid by Bosch for the 2 visits and for their incompetence , not repairing my brand new dishwasher and damaging my wood floor , leaving my kitchen flooded and damaging part of my brand new dishwasher. I took pictures of the mess and damaged floor and sent it to Mr appliance and I also visited their office and talked with the lady that was seated at the desk. She offered to send a different technician and I declined the offer . I will never use or recommend Mr appliance .
Amy O.
Charged me almost $1600 and never completed compressor replacement. They make you sign a receipt when you pay them so they have you even if they don't complete the job. They are nothing but scam artists!!
