Mr. ApplianceReviews of mrappliance.com

I had been a regular customer of Mr. Appliance in Douglasville, GA for almost ten years, but that ended today. Despite calling them to install or repair multiple appliances in my home over that time, they decided on a recent microwave repair to treat me rather shabbily. The repair technician arrived as normal and performed a diagnostic. He told me the unit needed a new power board, and I agreed to pay for the repair (parts and labor). But, a week later when the part arrived and the technician returned, he learned that a switch was bad. I then agreed to repair this item. He returned that afternoon and installed the new switch. It was only then he discovered that the microwave's power magnetron was broke, and that would have required a third parts order and delay, and advanced the cost of repair way beyond the purchase price of a new microwave of similar size and function. I elected then to replace the microwave, using Mr. Appliance to do so. For the record, the technician agreed with my decision. This is where things went sideways. The technician originally stated that the repair service fee would be applied to the installation, but then I learned that only half that fee would be applied. I attempted to explain the situation, but the company's manager firmly stated that sales and service were two different "companies" within Mr. Appliance and their policies were not going to be altered. I won't go so far as to say this was a manipulation, but I will say that the company was firm in wanting me to pay for the parts that failed to repair the unit and also pay the full cost of replacing the microwave minus only the service call fee. Forcing me to pay for new parts that did not work when Mr. Appliance would have received back all those parts did not strike me as fair treatment. So, I cannot any longer recommend this company.

I recently had Mr appliance company come look at my fridge they defrosted it and clear the draining line a week later I have the same problem my fridge is not running right and my freezer now is not running right I called them up and they said they would charge me again to come out and do that again or if I needed a part or anything which understandable if I need a part I understand that but I just thought I'm out last week and now they're wanting to charge me again to come out again and do the same thing that they should have finished the job in the first place I gave them a two rating because the guy that came out was very nice and older man that seem to be very knowledgeable but that sucks that my fridge don't work after last week they came out and I paid them to do it and now it's worse than what it was before I'm just saying being honest

Extremely high prices. Tech was knowledgeable but I’m in the real estate industry and their pricing is crazy high! I highly recommend calling around for better pricing!

My Maytag dryer light wasn't coming on & the dryer continued to run while the door was open. Gregory from Mr. Appliance came and diagnosed the problem quickly as a simple door switch replacement. He also cleaned some lint from the lower section and checked the airflow to ensure it was operating well since my tenant said it wasn't drying well either. He even checked the washer spin cycle. But he said there was absolutely nothing wrong with either machine other than the dryer door switch. So, with my approval, he ordered the part and had me sign/pay for $311. He came back 2 days later but the part wasn't right since the dryer had apparently been put together from 2 different machines. So another two days and he came back with the right part. It took about 10 or 15 minutes to remove the old one and install the new one. I was happy with the work but confused about the charge since the lady on the phone said I would only be charged for parts & labor. I looked it up on ebay and the part was $5-$10. I understand they do a markup and/or use better approved parts, so I'd understand maybe $20 or $25. But I was charged something over $50 for the part. And the labor was $258. (Numbers approximate by what the secretary told me and what I could remember.) But that was all decided on the first visit before the job was complete. When I called to ask about those charges, I was told the prices are set by Mr. Appliance for the given job as well as for the 1 year warrantee. Regardless, I told the owner, Mr. Scott Kneer (937-287-3232) that I thought it was hard to understand how they could charge that much for the part and labor of about the easiest job they could do. It seems like gouging to me. He was obviously unwilling to budge and there was nothing further I could do. I was not rude and didn't push it since it was out of my hands. Gregory did do a good job. But it was only worth about 1/2 what they charged, if that. I told Kneer I would NOT be using them again.

Totally disappointed in their reasonable person standard for customer service & pricing. Call made an appointment no problem or issue, tech showed up on time is to why I am giving a least a 2 stars. Day before this appointment I was on the phone with GE for over 2 hours going through problem solving my situation where my oven door was in locked position and would come off. Explained the all to the company before I made appointment. After tech was here for less than 5 MIN to push one button cost $109.00. Of course tech explain he has nothing to do with the price, So I called the office, even spoke to the manager. I did explain that listen as a homeowner ,a business person I understand something must be charged for the techs less than 5 minutes to push a button and his gas but if we are being reasonable here gas and less than 5 minutes should not cost $109.00. Literally not using one tool or pulling nothing apart to be clear in my statement to the manager; it took me longer to explain the 2 hour phone call of all I the homeowner done on the phone. I ask if they could lower the price due to the situation not being nothing but a button. CLEARLY answer is no. Stated just me calling in to there office cost them $35 alone for marketing purposes. Then went on to explain that all the other companies would just replace parts and charged a tone so that wouldn't have to come back out REALLY.... I feel clearly in my opinion that this company is about money not the customer or a reasonable person standard for my situation. I respect local business and understand that anyone's time and gas are important but literally this company is around the corner from my house, and literally was less than 5 min to push one reset button. So nicely the conversation went no where with having 2 different opinions. Its extremely frustrating that a company is all about the money , Not community and a reasonable person stand that clearly being overcharged. Lesson learned for me on this one.

The staff are well trained in behaving in a professional manner, and they are proficient in their work. However, beware of the businesses that are money oriented and not customer oriented. They advertised that their trucks are well stocked – not so. I have an average yet popular Whirlpool/Kenmore model. My unit was not cooling well and needed to auto defrost but was unable because it had frozen over. The tech checked it out and said it needed new parts and that he did not have the parts so had to order. He did assist in resetting manually which is all that it truly needed. I researched the problem after he left and for a Kenmore less than 5 years old and a reset would be the proper, and most economical solution. I also had asked him about the issue of melting ice, and he said not a problem but it left quite a mess to clean up. Luckily, there was minimal damage. The original charge with the unneeded parts would have been over five hundred dollars, almost half of what the unit cost new. I called the next day to confirm that the parts ordered were absolutely necessary and they of course said, oh yes, blah, blah, blah. I then called for a second opinion which informed me all would be fine and not to take the bait. I called once again to appeal to Mr. Appliance, and they then were willing to lower the charge to the 110 dollars service call. Oh, but when I received the new invoice, they had tacked on two additional sixty-five dollars restocking fees for the parts they should have had in the first place (costs of parts approx. $25 total). For all I know they could have cancelled the order and never received the parts needed into their inventory. I will let you be the judge as to who you would like to manage your appliance repair.

Mr. Appliance Logan UT - I gave them cash for a down payment on service. Ended up they would just charge service call and I was to receive a refund. Well, they do not answer emails or phone calls. I would just like my refund.

I should have read other reviews prior to calling Mr. Applaince. I thought Sears was overpriced for service, but Mr. Applaince is about a third higher than the going rate. I will never, ever call them again. They don't charge by the hour to keep you from knowing their price until they make the service call, then you have to pay for the sometimes unneeded trip even if you refuse their high price. Quite the gimic...