Mr. ApplianceReviews of mrappliance.com

Called Mr Appliance and spoke with 3 different folks within one day and all 3 had different rates based on where you live. Tampa office said $149 to come out and determine issue. The next company said $139 which was listed in Clearwater and an hour later I called to verify some information and was told rate was $125. The next day a rude woman called back to let me know when someone was going to come I at that point asked what was the rate and her location she said $149 and Tampa. She told me they were all owned independently and depends where you lived and if you had a stackable and if you had gas or electric. She hung up on me because I was asking questions she had a hard time lying about and I said why the price differences?? I would find someone other then this company since they are clearly NOT transparent on their pricing structure.

Mr. Daniel Woods Sr was a total no nonsense, very knowledgeable, on time person. I very much appreciate his time and his talent. And the people that gave him one star probably have really all worn out. Need to buy new Appliance . He’s just one human being. Only Jesus Christ can do miracles. If you have nothing nice to say, please don’t say anything at all …… I hope your mom thought you better.

I would never use this company again, and I don’t even want them to set foot on my property. Please look elsewhere and save yourself the frustration and time. I read online reviews but failed to check the BBB rating for this company. The rating is an F, and they earned it. If you want to see what your experience with this company will be like, please read the reviews from the BBB. My experience fits right in with all the others. This company is dishonest, the miscommunication is ridiculous, and there is zero follow-up. My dryer needed to be repaired. The technician came and diagnosed the problem but had to order two parts. I was required to pay for the complete repair before they would schedule the actual repair. That should have been a huge red flag. I had already been without my dryer for a week and thought that this company would do what it promised. I paid for the full repair and was told that the part would arrive the following week and the technician would complete the repair. There was no written confirmation, just a verbal statement from the technician. The evening before the repair day I finally received a message with the window of time the technician would be arriving. The morning of the repair day I received a call asking me to call them when the parts arrived so they didn’t send their technician if I didn’t have the parts. That’s when I knew something was wrong. I went ahead and located the parts at a nearby distributor and went to purchase them even though I had already paid Mr Appliance for the same parts. While I was on my way back from the distributor with the needed parts the technician showed up one and a half hours early. He said the parts had been shipped to the wrong city and left. If he had arrived during the promised window of time, the parts would have been at my house. I called Mr. Appliance, and after trying to get through for 40 minutes, they told me the parts were sent to my city, so the technician was wrong. They had no answer for why the technician did not show up as scheduled or why he left. They have my money and I still don’t have a working dryer.

It’s only a one because I don’t have the option for a zero. Waited a week for my dryer repair. Just got a call last minute stating “I have to reschedule your repair “. I’m livid. Monday is the only morning I can be home due to work. They evidently drop scheduled appointments for refrigerators. As if it couldn’t wait 2 hours. I get to go another week without a dryer. Clearly not enough staffing. All she kept saying in response was “I know.” No, you clearly don’t.

I was quoted a fee of $135.00, to be applied toward the repair. I was charged $193.03, for 3 screws for my oven door. The part that was "a guess', as to what the problem would be, is discontinued. It was a guessing game. I could have watched a UTube video and learned more about my oven.

3 trips out to the house and the dishwasher is still broke. Came out once for 10 minutes, guessed at a part and said he'd have to order it. Came out the second time swapped it out and didn't wait around to see if it fixed the issue (shut off mid-cycle). Told me if that didn't fix it, it was a computer board. Called them up to request them to come out and switch the board. The SAME GUY comes out a third time and asks what seems to be the problem. I reminded him of the history (this all took place in about a month's time) and said we should be switching out the computer board. He said well, I'll have to order it and come back. Ridiculous!

Horrible, horrible company. Unprofessional and inexperienced. They will only respond to an issue if you leave them a bad review. Don’t just take it from me as a warning, here is what Google says about them: According to Google reviews, common complaints about Mr. Appliance include: excessive pricing for repairs, high service call fees, poor communication, technicians not properly diagnosing issues, difficulty reaching customer service, and accusations of being dishonest about repair costs; many users report feeling like they were overcharged for simple fixes or unnecessary parts replacements. Key points from reviews: High cost: Many users complain about the high cost of repairs, often citing significantly higher quotes compared to other appliance repair services. Unnecessary diagnostics: Some customers report being charged for a service call and diagnostics even when the technician didn't ultimately fix the appliance. Poor communication: Issues with scheduling, lack of updates on repair status, and difficulty reaching customer service are frequently mentioned. Misdiagnosis: Several reviews claim that technicians misdiagnosed the problem with their appliance, leading to unnecessary repairs or additional costs. Pressure tactics: Some users feel pressured to accept repairs they don't fully understand or agree with.

Beware of Predatory Practices – Avoid Mr. Appliance of Salem If I could give zero stars, I would. My experience with Mr. Appliance has been nothing short of infuriating—full of misdiagnoses, inflated repair costs, and a refusal to take responsibility for their work. Our washing machine, less than two years old but just out of warranty, started leaking water. As someone with no technical expertise, I described the issue as best I could. Mr. Appliance charged a $150 “diagnostic fee” for what turned out to be less than 15 minutes of work, determining that the only issue was a faulty intake valve. The repair would cost nearly $500—a steep price, but still cheaper than replacing the machine. They replaced the part, said everything was working fine, and left. But the moment we turned on the washer, it started making an ear-splitting grinding noise—something that had never happened before. When we called them back, they sent someone to inspect the issue, only to claim that it was completely unrelated to their work, completely unrelated to my initial complaint, and therefore, a completely separate repair requiring more money out of pocket. Their excuse? Because I hadn’t complained about a grinding drum initially (because it wasn’t happening then), they didn’t bother to check past the intake valve during their so-called “diagnostic” visit. After pushing back, their best offer was to rip out the part they had installed and issue a partial refund—keeping the $150 I paid for their flawed diagnosis. In other words, they take zero accountability for their work, leave me with a still-broken washer, and expect me to pay for the privilege of their incompetence. Their diagnostic charge is nothing more than a predatory business practice designed to lock customers into inflated repair costs while absolving themselves of any responsibility. I deeply regret trusting them with my appliance repair, and I strongly advise others to stay far away unless you enjoy being overcharged and left with more problems than you started with.