MOVESEAReviews of move-sea.com

Response from MOVESEASep 21, 2023

Dear Thomas, Thank you for taking the time to share your concerns with us. Your case has been escalated to our financial department for immediate review. They will thoroughly investigate the situation and work diligently to expedite your refund process. We are committed to resolving this issue as quickly as possible, and we appreciate your patience while we address it. Rest assured that we will do everything in our power to ensure that you receive the corresponding refund promptly. If you have any additional information or concerns related to your order, please do not hesitate to reach out to our customer support team.

Response from MOVESEASep 21, 2023

Dear Veronika, We sincerely apologize for the delay in fulfilling your order. There was an unexpected delay due to a temporary stock shortage of the specific color of fins you ordered. However, we want to assure you that we have resolved the issue and are now ready to ship your order to you. You can expect to receive your fins within the next few days. We understand that price is an important factor when making a purchase decision, and we appreciate your choice to shop with us. We take your feedback seriously, and we will be working diligently to avoid such delays in the future to ensure a smoother shopping experience for all our customers. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for choosing Movesea, and we look forward to providing you with top-quality products and service in the future.

Response from MOVESEASep 22, 2023

Sehr geehrter Ottes, Vielen Dank für Ihre Rückmeldung, und es tut uns leid zu hören, dass Sie Probleme mit Ihrer Bestellung hatten. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erlebt haben. Wir nehmen Ihre Beschwerde sehr ernst und werden Ihre Anfrage umgehend an unsere Finanzabteilung weiterleiten, damit sie eine schnelle Lösung für Ihr Anliegen finden können. Bitte haben Sie Verständnis dafür, dass wir daran arbeiten werden, das Problem so schnell wie möglich zu lösen. Wir entschuldigen uns erneut für die Unannehmlichkeiten, die Ihnen entstanden sind, und werden alles tun, um die Angelegenheit zu klären. Wir werden uns in Kürze bei Ihnen melden, um den Fortschritt Ihrer Anfrage zu besprechen. Vielen Dank für Ihr Verständnis und Ihre Geduld.

Response from MOVESEASep 21, 2023

Thank you for your feedback! We're thrilled to hear that you had a positive experience with your purchase of the K4 Thruster fins for your RRD Kitesurfboard. We're committed to providing excellent service, and it's wonderful to know that our communication and your order met your expectations. Your recommendation and 5-star rating mean a lot to us! If you have any more kitesurfing needs in the future, don't hesitate to reach out. Enjoy your time on the water! 👍🏄‍♂️🌊

Response from MOVESEAAug 16, 2023

Dear Nabil, Thank you for reaching out to us and sharing your concerns about the delivery time of your order that was already delivered to you, according to UPS company. We truly appreciate your feedback and understand the importance of receiving your items in a timely manner. We want to clarify that we prioritize processing orders promptly, and in your case, your order was processed and shipped within just one business day after it was placed. The delay you experienced is unfortunate, and we want to explain that once an order leaves our facilities, the delivery timeline is largely dependent on the chosen transport company. In this instance, despite our efforts to ensure a quick processing time, there were unforeseen delays on the part of the transport company that resulted in the extended delivery time you encountered. Please understand that we take your feedback seriously, and while we have no direct control over the actions of the transport company, we will certainly review our shipping options to ensure we are working with the most reliable partners to prevent such occurrences in the future. We apologize for any inconvenience this delay may have caused you, and we appreciate your understanding of this matter.