MOVESEAReviews of move-sea.com

Response from MOVESEAJul 23, 2024

Dear Philippa, Thank you for your feedback. We deeply apologize for the inconvenience you've experienced with your recent order. We offer a wide range of products, many of which are stocked in our logistics center for immediate shipment, while others are available with longer lead times from other warehouses. When you select one of these products, you are given an expected delivery date based on the time the product arrives at our logistics center and the delivery time based on the shipping company you select. We strive to improve our services continually, but sometimes unforeseen issues like stock outages, duplicate orders, and real-time warehouse operations can cause items to appear in stock when they are not, leading to delays in delivery. We confirm that your order has been refunded. You should receive your money back shortly, though the exact timing depends on your bank's processing rules. We apologize again for any distress this situation has caused. Lastly, our website is fully operational. If you are experiencing issues accessing it, please try clearing your browser cache or using a different browser. We regret any inconvenience this may have caused and appreciate your understanding. Best regards, MOVESEA Team

Response from MOVESEAAug 16, 2023

Dear Nabil, Thank you for reaching out to us and sharing your concerns about the delivery time of your order that was already delivered to you, according to UPS company. We truly appreciate your feedback and understand the importance of receiving your items in a timely manner. We want to clarify that we prioritize processing orders promptly, and in your case, your order was processed and shipped within just one business day after it was placed. The delay you experienced is unfortunate, and we want to explain that once an order leaves our facilities, the delivery timeline is largely dependent on the chosen transport company. In this instance, despite our efforts to ensure a quick processing time, there were unforeseen delays on the part of the transport company that resulted in the extended delivery time you encountered. Please understand that we take your feedback seriously, and while we have no direct control over the actions of the transport company, we will certainly review our shipping options to ensure we are working with the most reliable partners to prevent such occurrences in the future. We apologize for any inconvenience this delay may have caused you, and we appreciate your understanding of this matter.

Response from MOVESEAAug 3, 2023

Dear Wendy, we appreciate your comment, but we feel that the assessment of our work lacks objectivity. During the peak summer season, when there is a substantial increase in orders and a shortage of staff due to vacations, we have encountered unforeseen delays in processing and shipping orders. Additionally, shipping companies have also experienced delays in delivering packages. Throughout this period, we have maintained constant communication with you and kept you informed about the current status of your order. We do acknowledge your point that during high seasons, it is advisable to place orders well in advance to avoid such inconveniences. Rest assured, we are committed to providing you with the best possible service in the future. Thank you for your understanding.