MOVESEAReviews of move-sea.com

Response from MOVESEAAug 3, 2023

Dear Wendy, we appreciate your comment, but we feel that the assessment of our work lacks objectivity. During the peak summer season, when there is a substantial increase in orders and a shortage of staff due to vacations, we have encountered unforeseen delays in processing and shipping orders. Additionally, shipping companies have also experienced delays in delivering packages. Throughout this period, we have maintained constant communication with you and kept you informed about the current status of your order. We do acknowledge your point that during high seasons, it is advisable to place orders well in advance to avoid such inconveniences. Rest assured, we are committed to providing you with the best possible service in the future. Thank you for your understanding.

Response from MOVESEAOct 4, 2023

Dear Sylvain, We take your feedback seriously, and I want to assure you that your concerns have been thoroughly investigated. It appears that there was a regrettable mix-up in our shipping process that led to the incorrect product being sent to you. I understand how frustrating and disappointing this experience must have been for you, and for that, I am truly sorry. I am pleased to confirm that your refund has been processed correctly, and the full amount has been credited back to your original payment method. Thank you. Best regards.