MOVESEAReviews of move-sea.com

Response from MOVESEAAug 12, 2025

Hello James, thank you for your feedback and we’re sorry for the delay. Some of our products ship directly from our logistic center, while others come from different warehouses with longer lead times. We always provide an estimated delivery date at checkout, but occasional stock or supply issues can cause delays. We’re constantly working to improve our service and communication.

Response from MOVESEAAug 4, 2025

Hi Zachary, Thank you for your feedback and for choosing our shop! We’re glad you’re happy with the product. We offer a wide range of items—some are stored at our main logistics center for immediate shipping, while others come with longer delivery times as they are fulfilled from different warehouses. We’re constantly working to improve our service, but occasional delays may happen due to real-time stock syncing issues, duplicated orders, or temporary warehouse disruptions. We appreciate your patience and understanding—and we hope to serve you again soon! Best regards.

Response from MOVESEAJul 22, 2024

Dear Dave, Thank you for your feedback. I apologize for the inconvenience you experienced with the delayed delivery and the unexpected additional fee. We already have processed your refund and and the refunded amount will be credited to the same account used for the original payment. We appreciate your patience and understanding in this matter. Your satisfaction is very important to us, and we hope you enjoy your Seabike once the refund is received. If you have any further concerns, please don't hesitate to contact us. Best regards, MOVESEA Team.

Response from MOVESEAJul 4, 2024

Thank you for your review Karl! We're happy to hear you were satisfied with your purchase. We look forward to seeing you again and hope to earn that 5 star next time!

Response from MOVESEAJun 21, 2024

Dear Jonathan, Thank you so much for your feedback and for shopping with us! We truly appreciate the time you took to leave a review. We wanted to note that the estimated delivery time for your order was June 06, 2024 - June 14, 2024, and we are pleased to see that it was delivered on June 13. We understand that fast delivery is important, and we are committed to improving our services to meet our clients expectations in the future. We hope to see you again soon and continue to have you as a valued customer. MOVESEA Team.

Response from MOVESEAJun 10, 2024

Caro Enrico, Ci dispiace molto che la data di consegna non abbia rispettato le tue aspettative. Capisco la tua frustrazione e ti chiediamo scusa per il disagio causato. Stiamo lavorando per migliorare i nostri tempi di consegna e assicurarci che questo non succeda di nuovo. Apprezziamo il tuo feedback perché ci aiuta a migliorare. Grazie per la tua comprensione e pazienza. Se hai altre domande o preoccupazioni, non esitare a contattarci. Cordiali saluti, MOVESEA Team.

Response from MOVESEAApr 19, 2024

Thank you for sharing your experience with us, Cláudia. We sincerely apologize for the delay you experienced with receiving your item and for any inconvenience it caused. Your feedback is valuable to us, and we will use it to improve our service and communication processes to ensure a smoother experience for our customers in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly