MountainstealsReviews of mountainsteals.com

I have been a purchaser of outdoor clothing and equipment for decades. I would never again buy from MountainSteals, which is part of MooseJaw. I ordered an item which arrived defective and non-functional, but they wouldn't pay for the return shipping and were dismissive in email (you can't call and speak with anyone). Since they have been increasingly rude and unhelpful, and my request to speak with a manager was refused. I would never buy again from this company, and I suggest you don't, either. Most companies in this discount field have wonderful customer service...we don't need to get screwed by this one.

I ordered several items on Mountainsteals.com and ran into an issue with the expedited shipping. I spoke with John and he did an outstanding job resolving my issue. I am thoroughly impressed with him and will order through MountainSteals for my future outdoor needs.

I found a great deal on a jacket I'd had my eye on (since losing a very similar one in France a few years ago). I was excited to order one in a specific color, my package arrived... and it was totally the wrong item. Like, not even a jacket. The company agreed to replace my missing jacket with another one of the same size, but they all were out of jackets in my color. The replacement color was more expensive and not the one I wanted but at the end of the day I'm happy to have the jacket and thankful they did not charge me the difference. Just wish this whole mess had been avoided by sending me the right item in the first place.

Ordered women's Dusty olive Merrell.got a man's shoe not Dusty olive but orange and brown..no response customer service..they keep blocking my Bait and switch review..have ordered from them over 5 year's.never again.🤔.

I've purchased about 8 times from Mountain Steals... they are my top site that I use! Excellent products, Excellent pricing, Very fast shipping and excellent customer service!! Exceptional!!!

I found this site, wasn't sure about it and did some research to find out it was by the mother store Moose Jaw. I found a great price on a coat by Columbia that I wanted. Shipped fast and arrived in a timely manner. I loved the coat. It fit true. So, I can't speak on customer service, as I didn't have to contact them. But, I made sure to read sizing guide and measurements on jacket before buying. It was as described on their website. The coat was so soft, warm and beautiful. I didn't see any bad reviews before I purchased from them and I'm glad I didn't. My order went smoothly. I would suggest making your own decisions and decide once you order from them. Thanks to Mountain steals I have a beautiful, warm and comfy coat. Plus, it was 1/2 the price of other sites.

Item not received and no action from their team. Do not purchase.

Horrible service : I placed an order for a few items like jackets and backpacks for my trip and I received just 2 of them. After multiple follow ups and after placing a new order for the missing items just a few days before my trip with an expedited shipping, one of the packages worth $250 was again not delivered and I have been following for the last 10 days without any response. I will never order from them again to save time, money and hassle and the unpredictability that partially ruined my trip.