MountainstealsReviews of mountainsteals.com

I read the reviews here before ordering and was prepared to have some problem with my first ever order from this website. My order was confirmed, and received shipping confirmation next day and actually received my jackets in 3 days time which was faster than I thought. Ordered from Texas, so far no issue with the items and got them at very good price. I have not tried returning anything though. I plan to order from the website again.

I’d like to edit that they finally agreed to issue me a refund since it wasn’t an expensive order. I ordered a pair of shorts and never received them! They emailed me saying there was nothing they could do because fedex shows it as being delivered. I told them they could put in a claim for a stolen package so they can at least refund the money to me. That’s why there’s insurance on shipping. They told me they don’t do that and I should file a report with the police. I’d be willing to bet they did file a report and kept the insurance money. I use to work in shipping I know how this works. A package gets lost or stolen, the shipper files a claim with the delivery company, providing proofs/cost of product and the shipper gets refunded the money. They are then supposed to refund the consumer but they are refusing to do so. Pretty much told me I could be keeping the product and reporting it stolen to get a free pair of shorts. This shady company accused me of being the shady one! **EDIT***. THEY FINALLY AGREED TO ISSUE A REFUND BECAUSE IT WAS A 33.00 ORDER

one of the shadiest online store you can find. don't deal with them. i bought mucks boots on their website and took them over a week to contact me that they didn't have it in stock. i checked their website and they changed the pricing and clearly see how many are in stock. don't deal with them ever

Placed an order for 2 pair of kids boots for a planned trip. Website said they were in stock. Utilized PayPal and paid immediately. A week later received an email stating they were no longer available. Very poor inventory and fulfillment management. If you’re going to present yourself as a professional quality estore, have your infrastructure working correctly so you don’t put folks in a bind. I suggest ordering from reputable retailers moving forward. It’s not a steal if you get the shaft…

I ordered a prodcut that was advertised !!!!!!!!!!! Date i ordered 29-07-2021 helpline:⁶⁰⁷⁴³⁸ three4nine8hey barely resembled the pic. A quality that made me cry. I used their own guide and ordered clothing up one size. None of the clothes fit. This clothing is so cheap you cannot even use it as dust rags. I sent an email to the company they do not answer my email then I went on thethis company they admitted their mistake is what I order, and they sent me the wrong colors and different material item finally they have provided me a refund and return label FOR THIS CHEAP THIN CHEAP MATERIAL DRESS DO NOT BUY ANYTHING FROM THIS WEBSITE ... PRODUCT IS NOT AS ADVERTISED! JUST DON'T BUY ANYTHING FROM HERE.Extraordinary assistance and incredible…

I made an order and was charged via PayPal immediately for 105.03. The order never shipped - was canceled by Mountainsteals - I was never informed - and the money was not refunded to my account. Have been on hold for a long time with customer service. Update .... Once I reach someone at customer service they did refund my money the following day. I think it's poor service though to just cancel an order, not issue a refund, and not inform the customer.

I ordered a prodcut that was advertised as new but was actually used. The tag was not longer attached, and the prastic wrap had holes. Someone had bought it, used it, returned it, and then Mountainsteals resold it as new.

Horrible customer service. Will never order from this business again