MountainstealsReviews of mountainsteals.com

I ordered a pair of ortho shoes back in End of April beginning of May. Never received anything. Finally got a email saying they have closed their doors due to financial hardship. And are unable to refund my money. This is horrible customer service and a scam.

I ordered shoes and it was buy one get a pair free back in april of this year and here it is june and I have no shoes, no correspondence and it seems they might have gone out of business. And after reading others complaints I think we all got scammed.

I have been waiting on my shoes for 2 months. I ordered the tennis shoes in April 2025 and now its June 2025 so whatever you do read the reviews first before ordering from Mountain Step. They are quite to take your money but slow to send you your order.

As of today they are no packages being delivered. I want my money back. I'll report the company to the Better Business Bureau and the Fraud Department. I want action now, this is ridiculous and it is a scam. This is the company response- We’re writing to you today with heavy hearts. Due to circumstances beyond our control, we’ve had to make the incredibly difficult decision to close the doors of Mountain Steps permanently. This is not a decision we ever thought we’d have to make, and certainly not one we take lightly. Over the past months, we’ve done everything we could to keep the business going to continue creating and delivering the orthopedic shoes you believed in. But unfortunately, the challenges we’ve faced have become too great to overcome. We know some of you are still waiting for refunds or support, and we want you to know: we see you, we hear you, and we’re truly sorry. The truth is, with the closure, our financial and operational systems are no longer able to process outstanding payments. We understand how disappointing and frustrating this must be, and we deeply regret not being able to resolve this for you. We’re incredibly grateful for every single person who supported us whether you bought from us once or followed our journey from the beginning. Thank you for believing in Mountain Steps. This is not the ending we hoped for, but we hope you’ll remember us for the comfort and care we tried to offer through our products. With sincere apologies and gratitude, The Mountain Steps Team Show quoted text --

I ordered two pairs of boots. They sent me a tracking number. I saw that the boots arrived in LA then they went to Alaska. I emailed the company and said the boots went to Alaska and I live in Missouri. They said they would check on it. I let some time go and reached out and said they will ship a new pair. Nothing. My original order was in July of 2023 and it is now middle of February 2024 and no more response from the company. This company is a complete scam don't order from them.

Ordered an Osprey Sling and received an Osprey backpack, and then they subtracted 7.95 for the FexEx charge to ship the wrong product back to them. Total BS... 100% their error, yet the consumer is forced to pay for their mistake. Will never order from them again.

I purchased 2 pairs of boots for $61 in July, 2023. They promptly sent me a tracking number. I tracked the package all the way to Alaska in August, 2023. Only problem is that I live in Arizona. I contacted Mountain Steals customer service and they gave me the SAME tracking number and said to ask my local post office for the boots. I explained that Alaska and Arizona are over 2,000 miles away but got no response. I started asking for the boots or my money back at that time. The last time I contacted them (in October, 2023) they said they'd get back to me in 3 to 5 business days. I never heard from them again. PS- This happened to me once in the past (by another Chinese company) but that time I used PayPal. They refunded my money almost immediately upon receiving my complaint. So, if you are going to do business with any Chinese company (and I have had multiple successes) I recommend finding out your financial institution's guidelines, watching your stuff like a hawk, and using an intermediary like PayPal.

I tried to order a pair boots online. Got all the way to checkout and would not process any farther. I called Mountainsteals customer service asking if there was an issue with their website as I could not process an order. The rep said the website was having an update and to check back later. She never offered to process my order just check back later. Well I check back a couple of times and still now working. I called back to customer service and explained what happened and my first conversation with customer service. I also noticed now that my cart was moved to empty. The rep told me they sold out of that size and she did not know anything about an update to their website. At this point, I am angry. One, I guess the first rep lied to me, and two I was told sorry we can't do anything for you since the size sold out. I asked she speak with manager and call me back as I figured they record calls like all other companies and wanted to know if the original rep lied to me, why she didn't offer to help by processing my order by phone. Of course the manager said she would look into but could not do anything since the size sold out that day. Horrible customer service. Instead of saying sorry but we do have other boots we can give you a deal on to make up for the poor customer experience, she said nothing she could do. Do not shop this place, you will regret it when you have to deal with their customer service. Pay a little more and for better service and less hassles. I guess the old saying is correct, you get what you pay for. In this case crappy service and no can do attitude.