MountainstealsReviews of mountainsteals.com

Mountain Steals is the only website which cannot extend the returns period to 60 days in a COVID-19 epidemic. I asked them for a extended deadline for returns due to COVID 19 quarantine, and the service representative said "We are trying to help customers with the 30 day window due to the pandemic however our return carrier UPS is still operating and is able to ship the return at this time." Every other website I know has generously extended their returns period.

I just want everyone to know beware when you purchase from Mountainsteal. I purchased a Arcteryx Thorsen Parka and found out the jacket is a 2017 model. I noticed the material and fit is different from the one i try in the store. No were on the websites states that the jacket is out of season. I spoke to customer service and was told all product they sell from MountainSteal and Moosejaw are out of season.

I ordered a sweater that was listed in stock, then received an email telling me my order had been canceled...no explanation. 4 days and no refund, contacted “customer service” and was told wait another 3 business days. Never again will I do business with them. I expect I will have to open a paypal dispute

I was worried about purchasing from here when I found a sleeping bag that was $50 less expensive than anyone else. When I read the reviews it did not make me feel much better but it was such a good deal and I found a 10% of coupon i decided to give it a try. I am glad I did!! I paid for two day shipping and got the bag on time for my trip. The bag was new and in full working order. I will definately look to buy here again.

Kind of mad. It was a decent deal and it shipped in the timeframe they quoted. But the pic and title of the item was STRONGLY misleading. I was looking for a nice warm winter jacket for my gf. I care across the “Arcadia 2 jacket.” The pic showed it like it was going to a JACKET and even said so. When the item arrived, it was a mere raincoat shell. Like something you’d put on, to go to the beach on a breezy day. Sorely displeased with this, cuz the even have the jacket zipped all the way, in the pic, probably to hide the netted liner, inside. That would tip off customers that it is NOT a “jacket” as they claim, but more of a raincoat. Just plain😡

I don't understand the negative reviews. I have bought a Marmot rainjacket and a Columbia down coat. Cheapest prices around and good customer service. (The Columbia was less expensive on the Mountain Steals site than the Moosejaw site.)I had to exchange the Marmot which was cut small for a larger size and they took care of it on the phone. The Columbia was sized perfectly. Delivery is pretty quick. Do not hesitate.

Great prices, ships pretty quickly, and returns are easy. The only weird part about returns is you just write a letter and stick it in the box. But the item I decided not to keep was refunded quickly.

Jacket we bought was used or demo jacket from store. Tags were cut off and jacket was extremely wrinkled as if it had been stuffed somewhere for a while. I initiated a refund, found out we pay for shipping. Do not buy from Mountain Steals.