MountainstealsReviews of mountainsteals.com

Company sold me $750+ of Spyder gear. Spyder.com lowered the price of the same items shortly after my purchase and Mountain Steals refused to match the price,

Ordered jacket for my granddaughter for Christmas. Policy states cash refund within 30 days minus 7.95 shipping or after 30 days merchandise credit for price minus 7.95. I called since I could not get thru the website for prepaid label. I was sent a return label and then a couple weeks later was emailed and said the return policy is for Moosejaw not mountain steals even though it is printed on the receipt. So they want to send it back. They wont even honor the policy written on receipt.

Very Frustrated! I bought a pair of Marmot Randonee Gloves sized Ladies Large. I am very familiar with the Randonee gloves and sizes since I was a skiwear buyer in the late 90's. I found a pair on their site and ordered them. When they showed up I tried them on. I couldn't even get my fingers half way up in the finger holes. You could clearly see the fingers of the gloves were very short. They look like an extra small. I'm mad because they took $7.95 off what I paid to send them back. They were clearly in the wrong, these were not sized correctly. I told them that and still they wouldn't give me all my money back.

Don't waste your time here. Shipping will take forever if it arrives at all. Meanwhile, the customer service reps will keep telling you it will be shipped next day. My order got shipped to their "main" warehouse but it finally never got routed to me. After 16 days, they offered to give me a refund.

I purchased a jacket twice from them and did not get what I ordered. The first time they sent me the wrong color jacket. The second time I received an email two days after I made the purchase that the jacket was no longer available. Not professional. I would pay more at another site to ensure you get more reliable service.

Mountain Warehouse clothing team have been helpful and efficient, deliveries were fast and return process was easy. Their customer services responded to queries very fast and helpful. Our whole family are happy with the mid layer fleeces and tops, thanking to Matin Lewis’s website recommendations about Mountain Warehouses. Excellent value for money purchases. We don’t quite need to turn the heating on yet, wearing the fleece all day long, nice colour , soft, comfortable, lightweight and quick dry.

5 stars for Mountain Steals !! My first order arrived today and I don't need to return anything. Everything fit. The customer service is excellent, the clearance items really are a STEAL and the shipping was only $4.95....so REASONABLE. I'll definately return and do some gift shopping for Christmas !

Reading a lot of negative reviews here I was concerned. But my experience was the best. Fast and good communication with helpline, fast shipment, they even lowered the noted price for duties with international shipping. Thx!