MountainstealsReviews of mountainsteals.com

I took advantage of the BOGO. It took quite some time to receive my shoes. I have diabetic neuropathy so these shoes sounded like a pretty good deal to help with my pain and discomfort that I feel in my feet. Once they finally arrived however, I really did like the way they looked. So I was definitely really excited about wearing them as I work at our local Goodwill store where I'm on my feet walking around for 4 to 5 hours. The first time I wore them to work I noticed the uncomfortable pain on the side of the top part of my shoe, kind of around my pinky toe area. I just thought to myself I needed to wear them just to get used to them. So the second time I wore them the pain was a little more intense and I decided that maybe I need a little more cushion. So the third time I wore them I wore a slightly thicker sock and that ended really badly. Before my shift was over I had to take them off. I just couldn't take the pain any longer. So I ordered some type of gear to provide some additional cushion to the sides of my toes. It does help a little but I'm sure I will not order from this company again. I really feel like they're advertisement of their shoes is false even though they do have some good reviews. The fact that they are kind of cute has made me not give them a one rating or less. I would not recommend these shoes if you are really experiencing discomfort in your feet.

Mountain Steals is not a scam but my several years of ordering (and renting gear) from Moosejaw and Mountain Steals ended after a terrible customer service experience. I ordered a raincoat from Mountain Steals. It was delivered via FedEx. The package was not secured (we have delivery instructions and signs posted), the delivery person did not ring the bell/knock, and instead threw it barely onto the porch where our security camera shows it was stolen 30 SECONDS later. Fine, a FedEx issue. Except MS insisted they had zero responsibility, but gave me the runaround before eventually telling me to take it up with FedEx. FedEx has a policy that the shipper has to take it up with them, since the shipper is their customer. MS refused to submit an inquiry to FedEx and dusted their hands of the whole thing, refusing to replace or refund and refusing to take it up with FedEx. FedEx (after I submitted documentation of this) let me submit a report but due to the MS delays, it was outside the insurance appeal period for FedEx and so they denied it. I eventually had to get my credit card company involved—the first and last time I ever did a chargeback. MS denied the chargeback the first time. I submitted a BBB report and on the credit card company second appeal MS let it time out without response, so (MONTHS AND MONTHS) later I finally got my money back. MS seemed to be intentionally delaying the process (eg the delay leading to FedEx’s insurance claim window timing out and their refusal to follow FedEx’s own policies for an insurance claim). The raincoat only cost $50 and my time spent on this was worth far more, but the principle kept me going. We have had packages occasionally stolen before (hence our investment in signs, package storage, etc) and have NEVER before or since experienced this with a company—this episode taught me they do not care about the customer experience. What started as an issue with FedEx became a relationship-ending issue with MS. I recommend Steep and Cheap (Backcountry’s discount site) or Sierra.

I ordered a prodcut that was advertised !!!!!!!!!!! Date i ordered 29-07-2021 helpline:⁶⁰⁷⁴³⁸ three4nine8hey barely resembled the pic. A quality that made me cry. I used their own guide and ordered clothing up one size. None of the clothes fit. This clothing is so cheap you cannot even use it as dust rags. I sent an email to the company they do not answer my email then I went on thethis company they admitted their mistake is what I order, and they sent me the wrong colors and different material item finally they have provided me a refund and return label FOR THIS CHEAP THIN CHEAP MATERIAL DRESS DO NOT BUY ANYTHING FROM THIS WEBSITE ... PRODUCT IS NOT AS ADVERTISED! JUST DON'T BUY ANYTHING FROM HERE.Extraordinary assistance and incredible…

Kind of mad. It was a decent deal and it shipped in the timeframe they quoted. But the pic and title of the item was STRONGLY misleading. I was looking for a nice warm winter jacket for my gf. I care across the “Arcadia 2 jacket.” The pic showed it like it was going to a JACKET and even said so. When the item arrived, it was a mere raincoat shell. Like something you’d put on, to go to the beach on a breezy day. Sorely displeased with this, cuz the even have the jacket zipped all the way, in the pic, probably to hide the netted liner, inside. That would tip off customers that it is NOT a “jacket” as they claim, but more of a raincoat. Just plain😡

Created an order with the intent to price match as advertised on the site. However, their online chat is always unavailable and I've never reached a person via their phone number during their advertised business hours. After being unable to reach them I sent their customer service an email to just cancel the order as I ordered the item from somewhere else instead. About 30 some hours later I received an email saying that it was too late to be canceled. Even considering that my chats, phone calls, and email sent within minutes of placing the order. The order did not ship for 3 days. It wasn't too late. Now they are asking that I pay to and from shipping for an order that they couldn't cancel within minutes of being placed during business hours.