MountainstealsReviews of mountainsteals.com

I purchased 2 pairs of boots for $61 in July, 2023. They promptly sent me a tracking number. I tracked the package all the way to Alaska in August, 2023. Only problem is that I live in Arizona. I contacted Mountain Steals customer service and they gave me the SAME tracking number and said to ask my local post office for the boots. I explained that Alaska and Arizona are over 2,000 miles away but got no response. I started asking for the boots or my money back at that time. The last time I contacted them (in October, 2023) they said they'd get back to me in 3 to 5 business days. I never heard from them again. PS- This happened to me once in the past (by another Chinese company) but that time I used PayPal. They refunded my money almost immediately upon receiving my complaint. So, if you are going to do business with any Chinese company (and I have had multiple successes) I recommend finding out your financial institution's guidelines, watching your stuff like a hawk, and using an intermediary like PayPal.

I tried to order a pair boots online. Got all the way to checkout and would not process any farther. I called Mountainsteals customer service asking if there was an issue with their website as I could not process an order. The rep said the website was having an update and to check back later. She never offered to process my order just check back later. Well I check back a couple of times and still now working. I called back to customer service and explained what happened and my first conversation with customer service. I also noticed now that my cart was moved to empty. The rep told me they sold out of that size and she did not know anything about an update to their website. At this point, I am angry. One, I guess the first rep lied to me, and two I was told sorry we can't do anything for you since the size sold out. I asked she speak with manager and call me back as I figured they record calls like all other companies and wanted to know if the original rep lied to me, why she didn't offer to help by processing my order by phone. Of course the manager said she would look into but could not do anything since the size sold out that day. Horrible customer service. Instead of saying sorry but we do have other boots we can give you a deal on to make up for the poor customer experience, she said nothing she could do. Do not shop this place, you will regret it when you have to deal with their customer service. Pay a little more and for better service and less hassles. I guess the old saying is correct, you get what you pay for. In this case crappy service and no can do attitude.

Great price on a jacket. I was nervous after reading the reviews but the jacket showed up a day early and in perfect shape. I haven't had to deal with returns but I'm happy with the purchase.

1st order and I was a bit nervous becuz i read reviews after about Mountain Steals on this sight. EVERYTHING WAS PERFECT! MY ORDER ARRIVED EARLIER THAN EXPECTED. I will definitely order from them again.

Dishonest company. Will not stop sending SMS messages despite requests to stop

Total fkn ripoff . They say the delivered my boots to Houston Alaska . I live in Florida they tell me to contact the post office can't track it anymore won't respond to emails for a refund . Just keep saying it was delivered but not to Florida or me . Refuse to give me a refund

I ordered a pair of boots. After 3 weeks they posted that the boots had been delivered to a address in Alaska. I live in Pennsylvania. I contacted the company and there reply was contact the post office to get this fixed. They sent the boots to the wrong address. This is so frustrating. FRAUD!

Company is fraudulent! Ordered a tent and footprint. Great price. Then email sent a day later saying they don’t have the tent. I asked what can you replace it with and not a single product nor the same discount. Completely disregarding as a customer. You are warned.