mountainbuggyReviews of mountainbuggy.com

Bought a unirider from mountain buggy and a bolt broke on the handle. After contacting their support it is not possible to get a replacement and their advice was purchase another one or check send hand sites.... they also block one star reviews on products via their website

Received our "top of the range" mountain buggy and carrycot. Box arrived damaged (possibly a previous customer return), not a huge deal though I thought. Then tried to assemble and the clip for the carrycot was faulty. Sent photos explaining the issue and that it couldn't be assembled. Got a response, days later, of: "Please try it on." Somewhat flabbergasted spending nearly £1k to find the product faulty, and then be told to "try again". As well as poor customer support, it then turns out their returns policy is horrible. I wish I had known about this before purchasing. Be warned if anything goes wrong, and you need to use this buggy, you'll be left contacting your bank and a slow, painful, dispute process will leave you out of pocket. I'm currently left with a £1k dead weight, no further response from Mountain Buggy, and having to wait before processing a chargeback with the back.

I bought something and then reached out to cancel the order an hour later. Didn't get back to me until a day later when it arrived. Told I couldn't get a refund for a change of mind. Bog standard stuff for Australia but if nowhere stocks your products this shouldn't be your policy! Avoiding like the plague.

We bought a Swift Buggy with parent facing seat and bassinet accessories when we had our first child. Unfortunately, the Velcro that secures the hood for the parent facing seat and bassinet to the frame has been sewn in completely wrong and does not hold the hood to the frame. This significantly limits the utility of the accessories we have paid a lot of money for. I have contacted mountain buggy every time we’ve had a new born that could use this, but have yet to receive a response. This is not the level of customer support I would expect on a premium product and reason enough to advocate that others don’t use this company or purchase their products. Which is a shame as their products are otherwise superb. I have just contacted them via their website yet again and will happily update this review if I hear back from Mountain Buggy about this issue and they rectify it in a timely manner.

We ordered a set of Aerotech wheels for a older model Duet and the wrong ones were sent to us from the official MB website. Ok, these things happen I thought - though it left us royally in trouble as we were going away for the weekend and really needed them. So I then bought cheap generic air filled tires from Amazon overnight and am actually surprised how good they are so we decided just to get a refund for the overpriced solid tires. But the difficulty to then contact them (no UK phone number or email) means trying to explain this to someone in China who only responds at 3am by email and woefully misunderstood the issue for several emails means I am still waiting for a refund despite having returned the item with the Evri courier they eventually provided. All I am being told now is that it hasn't been returned so they won't refund it. I now have nothing of theirs and they have my money! I really thought this was supposed to be a leading brand, especially for double buggies but the lack of anyone to talk to on the phone and the whole shambles of it means I will never spend a single penny with them again. I'd rather fork out for a whole new system from a competitor than try and buy new bits for this buggy.

This brand came highly recommended to me by a family member. This is my first baby, due in June, so I decided to invest in the Urban Jungle travel system despite my tight budget. I received a blunt email to inform me the car seat was out of stock, even though it's still in stock on the website - no alternatives or help offered. I decided to cancel the order as the car seat is important! I'm still waiting on the confirmation of this cancellation and my refund of 1117.19euro. I'm very disappointed with the customer service and lack of response. I wish I had done my own research before I decided to make a big important purchase like this. I do not recommend buying from this company.

I purchased over 12 months ago. The first problem was the wheel falling off, randomly(it was clipped on correctly) I wrote to complain and they asked me to send a video of the moment it happens ... 🤔 I don't know when it's going to happen so I'm expected to walk my baby , 3 kids and 2 dogs whilst filming it. The 2nd thing was the fact I have had 28,567 punctures !!!!! In both back tyres. It is so hard to push when I have flats and have had to be rescued. Now the break only works on one side. It looks good but IS NOT fit for purpose!!!!! I don't even go up mountains 😕 Pile of crap

We purchased the terrain and after only a few uses an elastic loop had come away from the seam of the fabric hood. Was told that the fabric, buckles and straps of the pram are not covered under their warranty and that we can just take it to a sewing shop ourselves to have them sew it on. We realise we could do this but don’t find this acceptable for a buggy we paid over $800 for. This goes against consumer laws in place in NZ. They also select which product reviews are posted on their website which is incredibly misleading. Pretty disappointed. MB being a NZ company played a lot into our purchasing decision but I wish I’d done more research on the company prior.