mountainbuggyReviews of mountainbuggy.com

Right hand seat fabric of my pram needs replaced (I misplaced this fabric while using the carrycot plus seat - which baby has now grown out of). This has been out of stock since February 2024. I have contacted customer services three times for a restock date. Each time a new date was given, and all dates have came and gone with no restock of item. This was an expensive pram and I haven’t been able to use it for the last five months (only purchased August 2023). The service from Mountain Buggy is shockingly poor.

We received an email that the unirider was back in stock so we ordered one. Few days later we received another email that stated that they didn't have enough stock and our order was pushed back for another 2 months. I hate it when companies lie about delivery times and stock. On a positive note, the cancellation of the order was handled swiftly.

Very annoyed with customer service, purchased a suncover for my brand new Urban Jungle and the zip broke only after a few times of using this. The customer service has been an absolute pain, wanting countless photos and videos then sent me a YouTube video of how to fix a zip which was completely not what our problem is. So frustrated, the customer service lady has the same annoying reply "happy to help with your query "....they jolly are NOT happy to help.

Awful customer service. Such a shame, as we loved the Mountain Buggy Duet pram for twins. But when we needed a replacement part they were appalling - after 2 months of emailing & being ignored, I finally received the wrong part from them & am now struggling to get any replies from them to take the huge box away again. There’s no UK customer service contact, it’s all emails to a Chinese call centre. We bought the expensive deluxe model together with the product warranty, but sadly it’s total rubbish & not worth it. The parent-facing buggy stage is also not properly user tested & has some significant design flaws that need improving. Avoid.

It's almost not worth writing this review. I've had just the same experience as everyone else. My pram broke within 8 months, terrible customer service experience, they have taken my bad review off their website. Prams aren't just a product, they are a lifeline for parents and babies to get out of the house. You are trapped without one. It's a disgrace that customers can be treated like this when their goods aren't fit for purpose (Consumer Rights 2015)

This was the last I heard from the owner of Mountain Buggy almost a month ago. I've been fighting UK Baby Centre (supplier) and Mountain Buggy since Sep 2023: "Lemme review and get back to you. I only say this in case you feel I'm tardy. You've elevated, and have my attention so please let me review and help out. I'm sorry for your UK Baby Centre experience. I think they'll be concerned, but that's something for me to manage or course." The owner seems to be in cahoots with his employees in providing shockingly bad customer service. Their supplier who I bought the buggy from do not understand the difference between their terms and consumers Statutory Rights, the manager consistency says, "The collection for inspection and repair is all we can offer." The Consumer Rights Act says. 'After 30 days of ownership, you're entitled to a refund, full or partial, over repair or replacement, especially if it causes significant inconvenience.' This is a summary of how terrible the Mountain Buggy is for the premium price and I've only used it for 1.3 years: 1. Marketed as "the ultimate premium jogger" but falls short in durability and functionality. 2. Rusting wheel bearings despite routine lubrication highlight poor material quality. 3. Tyres and inner tubes frequently puncture, not living up to expectations for durability. 4. The safety bar becomes stiff due to exposure to outdoor conditions, indicating inadequate weatherproofing. 5. The 360 swivel front wheel mechanism seizes, compromising the buggy's manoeuvrability. 6. Material on the rain cover catch snapped, questioning the product's overall resilience. 7. UV bleaching of the black hood material shows poor resistance to sun exposure. 8. Staining from aluminium and metal parts on the car boot suggests material issues. 9. The brake system's ineffectiveness and noise level render it almost unusable. 10. Misalignment of a rear wheel due to a failing plastic wheel shaft presents a safety risk. 11. Frequent tightening required for frame screws indicates subpar construction quality. 12. New problem recently, the front suspension is beginning to rust from the inside. Attempts to address these issues with their supplier and Mountain Buggy itself have been met with an appalling lack of response, showcasing a disregard for customer service and consumer rights: These issues are not just minor inconveniences or "wear and tear" as UK Baby Centre suggests, but are indicative of a product that is neither of satisfactory quality nor fit for purpose as described, thus violating the Consumer Rights Act 2015 (Sections 9, 10, 11) and the Sale of Goods Act. Additionally, the discrepancies between the product's performance and its marketing suggest a breach of the CAP Code (specifically Sections 3 on misleading advertising, 3.11 on quality exaggeration, and 3.3 on omission of material information).

Disgrace of a company. We were gifted a pushchair when our twins were born back in May. The other day I noticed that a press stud that holds the seat to the frame had come clean off, therefore putting the safety of our twins at risk. I appreciate warranty policies, however given this is a safety issue, I thought something may be able to be done, however no - I’ve been told I need to buy a new pushchair. Really helpful Clearly the safety of children isn’t important to them & making a profit is

Site obviously filters out bad reviews and publishes only the good ones. Like many have said before, they have terrible customer service. They have very high shipping costs, even for the smallest item. Almost no options for returns or exchanges.