Heather W.
Looks good, slightly impractical
We bought the luxury nautical travel system for our now 3 month old daughter and its been a mixed experience. Overall the buggy looks good, steers well and is (mostly) durable. The 3 biggest issues we have found so far are: The carrycot - The clips to attach it to the wheels or adjust the incline are very difficult to use, especially single handed. We've broken two sets already. This is a known fault they've acknowledged and aren't rushing to rectify. Infant Protect car seat - The manual does not explain when to remove the newborn inserts so you have to just go with you gut instinct and hope for the best. Nappy bag - The changing mat that comes with the nappy bag is for some reason made of absorbent cotton so any wee just seeps through. Totally impractical. We've had to buy a new one that's wipe clean! The biggest problem is their customer service (or lack of). The fact that 90% of the reviews on their website are positive should be a red flag - I submitted an honest review to their website 2 weeks ago and its mysteriously yet to appear. They're not easy to get hold of either. After a lot of hunting I found a Phil & Teds email address via Instagram. Their only contact phone Nos provided on our long email chain were for Australia or New Zealand. Not exactly helpful for their UK customers.