mountainbuggyReviews of mountainbuggy.com

I’ve been trying to contact the customer service but literally there is no number to contact they said the delivery is 3 to 5 days but it’s been like over 10 days and I didn’t receive my order yet I’m still waiting 😡

Customer service is non existent literally taking months to reply. Purchased the swift and it’s creaky and not good quality at all. V disappointed and a huge waste of money. Avoid them!

Having spent over £1000 on the duet the instructions described a hole to screw a piece into that simply does not exist, making the second car seat wonky when clipped in. Customer service (generous description) have yet to reply after several weeks.

I’m sorry to say but If you are considering buying I wouldn’t! Today I was stranded on a busy main road with a 21 month old and an 11month old due to punctures on the wheels. Not only could I not carry both babies and push the pram but the pram was impossible to push once this had happened! I contacted mountain buggy who advised punctures aren’t covered by there warranty policy despite my duet only being used a handful of times and only 6 months old! Quite shocking really

We bought the Duet buggy and Carrycot for Duet when we were expecting our second, but when I put them together the Carrycot wouldn't go flat. It can only go at an incline. 1 month+ of chasing customer service for a solution (the only time I managed to actually contact them they said they would send replacement brackets, and never did), and we had to buy another double buggy due to the imminent arrival of the baby (Bugaboo Donkey - expensive but highly recommend). I am also not overly impressed with the product. As other reviews say, the Carrycot is very narrow and full of padding, so will be outgrown very quickly. And the brackets for the Carrycot have a serrated/toothed edge positioned right next to the toddler seat on the other side, which seems less than ideal. For 2 x toddler seats maybe it is good, but the Carrycot is clearly an afterthought and doesn't work. Now we will see how they handle returns for the faulty goods they have sold - I'm not hopeful.

I love my mountain buggy and baby carrier but the customer service and lack of transparency on their website let them down: - I had an issue with a broken clip that took four months to get a resolution to. Customer service is only accessible through email which means you can’t follow up on issues. - I tried to leave a review on their website but they don’t post negative reviews. This means where I did research on products it wasn’t a balanced view. - The carry cot and forward facing seat is very small and my twins (on the 2 percentile) out grew these options at four months. I used the buggy a lot so probably still worth it but I would have liked this information pre-purchase. + the buggy is fantastic to get out and about and it’s size means I have no issues going through doors but with the tyres ect can also go on country walks. + the buggy seems sturdy and the girls seem comfortable no matter where we have taken the buggy + when it is buggy only it is really easy to collapse and fits easily in the car

Do not buy from Mountain Buggy!! Their customer service is non-existent. The buggy I received is faulty and therefore unusable and they have stopped responding to emails. Really wish I had read the other reviews here before ordering with them.

Sadly this is another company that ignores your query about faulty products, hoping that you will just go away and stop questioning them. Numerous emails and still haven’t received a response, this is an ongoing saga, zero for customer service, not even doing the bare minimum.