mountainbuggyReviews of mountainbuggy.com

Awful customer service. Wheel snapped off nano after 18 months of use. Was told there were no wheels in stock so they'll have to get one from China which could take a month to arrive. We need the pram as we're going away next week. No consideration or apologies. Reading reviews I expect that they'll send the wrong part and ghost us

The service is terrible — there's no one to call if there's a problem, and there's nowhere to track the package. I'm just in shock at the service.

TWIN MUMS PLEASE AVOID! I bought the mountain buggy duet for my twins when they were born because I thought it would be useful to get theough more doorways - for that your sacrifice A LOT! The quality of the components are terrible. The cocoon carrycots are temperamental and the 'bouncer' like adaptation was always falling apart. The side clips have broken twice and now 18 months in the fabric zip teeth has come come away leaving me with so fabric seats for my toddlers - the pram is unusable and Mountain Buggy have been less than helpful. Get the Donkey or Out n About DO NOT BUY FROM HERE

I would give 0 stars if I could. I ordered a Duet and Cocoon in January 2026 as soon as they became available. The Cocoon arrived quickly, but the Duet never showed up. There was no contact number on their website, no response via online chat, and my emails were consistently ignored. When they finally replied, there was no apology and still no clear delivery date. After waiting for weeks with no progress, I cancelled the entire order in mid-March. To make matters worse, they initially told me to return the Cocoon at my own expense. Although they eventually provided a return shipping label, the whole experience was incredibly frustrating from start to finish. Avoid Mountain Buggy UK at all costs. Their customer service is non-existent, and there’s no guarantee you’ll even receive what you’ve ordered.

I bought a buggy over 6 weeks ago and paid full price. The item has not been delivered and my emails are being ignored.

My right clip has broke, rendering my pram useless. Reply from mountain buggy: This accessory is out of stock with no estimated restock date. We are sorry. We recommend looking for it on second-hand platforms. So this is a known issue, no fix from mountain buggy. And no plan to help

Recently Bought two Carrycot Plus for our ariving twins. Frustrating to find thte lie flat mode is no where near flat as dipicted on the website. Website also stated we woudl recieve bracks for both left and right positions. The pram arrive and we ahve no way of fitting the second cot as the brackets were missing. On attempting to call we discussed with a rep and were advise to contact via facebook or instagram to raise the issue while we were actually talking to them. So far not happy with what is marketed as a premium product.

I am a long time customer of mountain buggy and never have I ever experienced problems. The delivery is not super fast but not extremely long either. I bought a twin stroller, travel stroller, storm covers for all, umbrella, travel bag, diaper bag and now for my 3the baby 9 years later I bought a stroller with is still great and an infant car seat. The car seat broke after only using it in the car (we dit not buy the adaptors for the stroller) for about 3,5months. I e-mailed the customer service and they want me to ‘fix’ the problem bij screwing in two screws. I also had to wait a month for the screws because the person who has to send them to me is on Holliday. I e-mailed back that I am not letting the safety of my baby depend on two screws and that I want a refund or a new car seat. They told me I only have 30 days to ask for a refund and that I have to be patient. I am extremely disappointed and sad that they are not handling this the way I should be handled.