Mountain AlarmReviews of mountainalarm.com

My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.

I have had two things that have frustrated me. First when getting the contract made I tried several times to get the information given to the company correct. Who ever was taking the information could not no matter how many attempts could not get my name and the name of my company correct I finally went into the office for help with it and physically wrote the information down. Second the permit for the alarm was not submitted to the city. I was not aware that a permit was needed and that MA would be the one that should have submitted it. I received a ticket from the city. When I went to the city to submit the permit and pay the ticket I was told that most alarm companies will fill out the permit and pay the fee. I took the bill to MA and my account was credited but after almost 2 months of having an alarm it was very irresponsible to not have had the permit submitted.

My representative, Rick, was a pleasure to work with and made the installation in a timely and accurate manner. He was extremely thorough and responded by phone immediately when I had future questions. I highly recommend this service and will use again in the future.

I met with sales representative and set up what I wanted. The installer came and didn't know how everything was supposed to be set up. Installer did some weird things and placed some items where it did not make sense. Garage door equipment did not work. One of the locks does not work correctly. They charged me too much after not installing some of the items. I have attempted to get the sales representative to come out to the house so I can go over everything with them (and asked for additional items to be installed). The sales representative still has not come out. The motion sensor will go off because of the dog when they told me it wouldn't. I expected more from the company after spending so much money.

Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

We feel a lot safer in and out of our home now that we have this security alarm system. Not that a brake in could occur, like a hit and run. yet your alarm system may denture some one from even breaking in to our home.

I don't know yet--haven't had anyone trying to break-in

We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.