Mountain AlarmReviews of mountainalarm.com

I switched from ADT to Mountain Alarm at approx. 1/2 the monthly rate and no switchover cost. Service was prompt and very courteous and they have a local office if I ever need them. The only minor glitch was I haven't yet received an e-mail confirming my no-rate-increase-for-three-years guarantee.

Mountain Alarm was a little difficult to get scheduled. They also had to come back because they didn't finish the job the first time but all in all the system is in and working. People were friendly.

Fair price and they have been good to work with.

I have had two things that have frustrated me. First when getting the contract made I tried several times to get the information given to the company correct. Who ever was taking the information could not no matter how many attempts could not get my name and the name of my company correct I finally went into the office for help with it and physically wrote the information down. Second the permit for the alarm was not submitted to the city. I was not aware that a permit was needed and that MA would be the one that should have submitted it. I received a ticket from the city. When I went to the city to submit the permit and pay the ticket I was told that most alarm companies will fill out the permit and pay the fee. I took the bill to MA and my account was credited but after almost 2 months of having an alarm it was very irresponsible to not have had the permit submitted.

We feel a lot safer in and out of our home now that we have this security alarm system. Not that a brake in could occur, like a hit and run. yet your alarm system may denture some one from even breaking in to our home.

We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.