customer
Very helpful staff that always gave a…
Very helpful staff that always gave a timely response. But the loan process was far more complicated than going through a local lender, and came with a lot of last minute hurdles. Was it worth it to get a much lower interest rate? Absolutely. Could they improve the processes and do a better job prepping users for the final stretch? I hope so.
Response from MortyDec 3, 2021
Thank you for using Morty and congratulations on your new home! We have built a streamlined platform at Morty that utilizes technology to provide an experience that eliminates the headaches typically associated with the homebuying process. Each aspect of our platform has been thoughtfully developed by our expert team and we are constantly evaluating our approach to better serve users. We regret that the process was more difficult than you expected and that we didn't do a better job of preparing you for closing. We appreciate your feedback as we are constantly improving our marketplace to make it as easy as possible to use. Best, Rob




