MortyReviews of morty.com

Response from MortyFeb 2, 2022

Thank you for choosing Morty and congratulations on your new home. Closing on a home can be a complicated process, especially when it comes to rectifying taxes between lenders and title companies. Morty’s entire platform is designed to minimize issues like this and provide buyers with the most efficient process possible. We regret that this was not corrected sooner and that you didn't have the time you needed to review the documentation before finalizing such an important decision. Our team was not aware of your disappointment towards the end of the process and we would have loved the opportunity to make things right sooner. If there is anything else we can do, please don't hesitate to reach out to me at [email protected]. We appreciate your feedback and will use this to inform our processes going forward. Best, Rob

Response from MortyDec 3, 2021

Hi Brian, Thank you for using Morty and congratulations on your new home. When collecting loan application information, we consider all documentation required by lenders and by law, as well as additional materials that are necessary to achieve an efficient, on-time closing. We request all this information upfront and, since every borrower profile is different, we cannot always anticipate all necessary documentation. We could have done a better job of keeping you informed along the way and working with the lender to correct any errors prior to closing. We regret that our communication around this process didn’t meet your expectations. We appreciate your feedback as we are constantly looking for ways to improve our processes. Best, Rob

Response from MortyJul 12, 2021

Hey Nicole, we’re sorry your experience with Morty didn’t meet our standards. We pushed for your appraisal changes to be expedited to the best of our abilities but, like all lenders, are still beholden to the appraiser’s turn times and ability to complete the report subject to Federal guidelines. We strive to offer the most efficient and streamlined mortgage experience as possible, which is why we designed our fully digital product to reduce the amount of time our customers spend on the phone. It’s also why our Loan Officers, unlike the rest of the traditional mortgage industry, are not commission based. Regardless, thank you for the opportunity for your business, and we hope you enjoy your new home.

Response from MortyJul 12, 2021

Hey Anthony, we’re sorry your Morty experience was sub-par. Exceptional customer service is of the utmost importance to us, and we could have done a better job tailoring our communications to your preferred method and hopping on the phone to resolve closing date changes and last-minute lender requests. Regardless, thank you for the opportunity for your business, and we hope you enjoy your new home.

Response from MortyJul 12, 2021

Hey Ramakrishna, we appreciate the opportunity to have won your initial mortgage business. However, our system is not currently set up to automatically generate refinancing options. We are currently focused on purchases at this time, and the nature of our digital product reflects that. Unfortunately, as a result, compiling refinancing options for return customers has a slightly longer turnaround time. We believed we had communicated this to you clearly, but it seems we missed the mark. Thank you for keeping us in mind for your refinance and for your feedback. We’ve certainly taken it into consideration as we continue to expand our offering and prioritize where best to do so.