MoparPartsGiant.comReviews of moparpartsgiant.com

They billed me then said they needed additional ID verification. I asked why, it's normal purchase using normal methods and my normal address that I used there before and recently. After pulling a lot of teeth they admitted it's because their system to do that broke, faulted, hiccupped, whatever, not on my end. They said I had to have a three-way call with my bank ... over a $200 purchase. Not $20,000, $200. Are you kidding me? I lost $200 in my time while on the phone call. The customer support was generally a scripted automaton and couldn't figure out any solutions, apologies, or facilitation. I ended up canceling the whole order and all future business with this company. There are plenty of competitors.

Easy to follow

I wish I could rate it with no stars. Customer service is non existent. There’s none to talk to or chat even(other than bots). Any on line store can fulfill products, the real issue becomes whether they can support a customer service base. A cabin filter was delivered obviously damaged and previously opened. It was crammed in a manila mail envelop with non protection. So by the time it got to me it was squished and pleats crushed. Did I mention the bag it was in when opened already. I was away on a trip when it was delivered and I didn’t get a chance to open it until a week after it was delivered. They state an RMA has to be initiated within 5 days of being delivered and left me with a part I can’t use. Do not buy from this website.

It had everything to be a 5-star site, but the support, customer service, and anything you might need help with to buy a part and need assistance, you won't get it. There are several contact options, and I tried them all. Via chat, they can't decode the VIN, they don't respond to emails, and when they do respond, they say they don't have the technical knowledge to help and tell you to do it via chat, but the chat doesn't work either. I tried through the website by opening a ticket, and after 5 days I received a response to my question, but the Part Number provided was wrong, so I can't place the order. Unfortunately, they fall short in customer service.

Perfect details

Very dissatisfied! Customer service is also rude and very unprofessional. I placed an order on 05/06 and a week later, it only showed a label was created. MPG was unsure if it had shipped or not and blamed the courier. They could not provide information on if or when I would receive it, so I purchased from another vendor since I was in need of the parts. Parts arrived two weeks later and now they want me to pay a restocking fee and shipping, due to their error and lack of information or help! I was also hung up on numerous times when I offered to provide information and emails to verify my claims.

If you want to feel guilty for placing an order in the first place, MoparPartsGiant is the perfect place. My $94 part magically turned into a $300+ ‘hazmat fee’ like I’m ordering radioactive material, not a car part. Customer service? No real humans. Their chat replies make you feel like you’re stealing their precious time just by asking a basic question. This isn’t a service — it’s a punishment. Stay away from them.

I ordered a part and the part needed was not included with the part I received. They will not take the part back because it has a wire with a connector on each end and they say they will not take back parts with any electric wires. Just a wire with a plug on each end and that makes it electrical. Now I am out $600.00.