MoparPartsGiant.comReviews of moparpartsgiant.com

Very disappointed with this company and their customer service. The part arrived properly packaged and appeared fine at first. However, when I installed it, I discovered that the weatherstrip was split at the seam due to a manufacturing defect. This was clearly not shipping damage and was not something that could be noticed until the installation was completed. I contacted customer support twice and provided photos and video evidence of the defect. Despite this, the RMA department refused to reconsider my claim simply because I reported the issue 10 days after receiving the part. What company offers only a 5-day warranty on defective parts? Had I known about this policy before purchasing, I never would have bought from them. Not everyone installs parts immediately after they arrive, and some defects only become apparent during installation. The most frustrating part is that they would not even consider the evidence showing a clear manufacturing defect because, according to their RMA department, I was "5 days late." It felt like the claim was dismissed based solely on a technicality rather than the actual issue. If you're considering buying from this company, be aware that their return and defect policy is beyond ridiculous. A defective product is a defective product, regardless of whether it is discovered on day 5 or day 10. I expected better customer service and support from a reputable parts supplier.

Everything was great until there was an issue. The part failed upon installation. Customer service wanted me to have the truck towed to a Ram Dealership and pay to have it diagnosed before they would accept a return. This negates the entire reason we purchase parts to fix ourselves. This makes no sense to go through all of this just to end up having to take it to a dealer.

Nothing hard

Good service

Everything was what I needed

I purchased a part and they camcel the order, theu state that payment had to be done by paypal, even though the charve on my CC was already done

Your website is so easy to use and my part was delivered very quickly. I would highly recommend this Seller-they are great!!

Order CC71525805 on 4/9/2026, PayPal charged @ 21:39, and order verified @ 21:40 CDT. After placing the order I discovered that the specific 2014 Chrysler 300S target vehicle would require removal of the entire center console and gear shift to replace the subject part - a cup holder cover - so decided to cancel the order. A cancellation notice was sent via the moparpartsgiant's web page "Contact Us > Order Status/Issues" link which was verified on 4/9/2026 @ 22:25 - 1 hour 25 minutes after the order was placed. Even though Mopar Parts Giant location is shown as Tucson, AZ and therefore on MST, the verification contained the notice: "If you are contacting us about a cancellation request, please call us between our normal business hours of 7:00 a.m. to 4:00 p.m. PST (sic) Monday thru Friday." (Or 09:00 - 14:00 CDT/local. CA is not on PST in April.) I subsequently received a notice of shipment on 4/10/2026 @ 08:55 CDT from Georgia (09:55 EDT time/06:55 PDT). You'll notice that it was impossible to call and verbally cancel the order before that time since it couldn't be done until 09:00 local but the part had already been shown as shipped at 08:55. Although the part is in new condition, was reasonably priced, and the shipping itself was quick, I seriously hesitate to order from MoparPartsGiant again due to the questionable contact methods. Please reference the Amazon approach to fully-online transaction procedures. Utilizing US-wide warehouse fulfillment locations does speed order delivery, but there should be a strategy to accommodate the customer's earnest efforts and centralize their overall transaction control. Long but hopefully relevant.