Vitalii F.
Horrible customer service. Refusing returns on brand new unopened items!
I ordered auto parts (Order CC23562489), but they didn't fit my vehicle. The factory boxes are completely UNOPENED and brand new (Package Opened: No). I contacted customer service immediately to request a return shipping address. They strictly denied my request, claiming it was a "special order," and refused to give me an address to ship the parts back! They are withholding $534.60 of my money for absolutely no valid reason. I have already filed an official dispute with PayPal and will escalate it to a credit card chargeback with Capital One Bank for consumer fraud. Stay away from this company, they will take your money and lock you out!
Response from MoparPartsGiant.comOct 21, 2026
Thank you for your feedback. We understand your frustration however, our records indicate that on 9/17, you acknowledged and agreed to the special order terms confirming that these parts are non-returnable. Accordingly, the return request was handled in accordance with the terms accepted at the time of purchase. We encourage customers to review all applicable terms before placing an order and appreciate your understanding. Your feedback is essential for improving our services.
