Sue D.
My b/tooth split spkrs arrived but I…
My b/tooth split spkrs arrived but I could only listen to one! The lack of protection in packaging is responsible for this. The package arrived battered hence 1 spkr is no good! I have sent 3 emails and 4th this morning. NO REPLY!!!! The soeaker that is working properly has a good sound so very very disappointed. Delivery time was ok. You advertise 24 hr customer service. Where is it!!! Order No.3220834. Sue Drake 2- Got a reply instantly after above review. Was told I would be fully refunded. It's been 3 wks and still no r/fund!! More Bull!! Then they asked me to delete the bad review and update with another!!!@ I wanted to upgrade to the larger split speakers and nothing said. All i want is the speakers that work and the bigger ones for my trouble!! Then and only then will I consider it customer satisfaction & delete reviews. Sue Drake 3 - Has been fully refunded!
Response from MoonycozyMay 18, 2026
Dear customer, We’re sorry that the product didn’t meet your expectations. Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention. Customer Service Team