Moon Valley NurseriesReviews of moonvalleynurseries.com

Martin was prompt, professional and most important respectful. He trimmed our tree with care and consideration of what it needed. When he was finished, he cleaned everything up. I greatly appreciate Martin’s knowledge and how he communicates what’s needs to be done with our tree.

BUYER BE WARE I spent an insane amount of money for 10 trees to be planted, giant arborvitae, they wanted 200.00 per tree to "take care of them" 5 out of the 10 died, i did not pay to have them come take care of them so they will not replace the dead trees. Even Lowes and Home Depot will replace a tree withing one year. Really took me, my fault but just know they DO NOT stand behind their plants. Read the fine print or get it in writing.

Had a great experience working with Brad at the Arcadia store!

We visited Moon Valley Nursery on 4/4/25 to discuss the purchase of bushes and trees. The cost of 13 Waxed Privots and two fruit trees came to nearly $20,000.00. My husband and I told our salesperson that we needed to think on it and discuss it further as it was a lot of money. At that point, our salesperson called in her manager to talk with us. During our conversation with the salesperson and manager, the manager said he would give us the MVP Pro Care. We said, we need to discuss it further and we would call our salesperson later on that same day. We called our salesperson back later that day and told her we would go ahead with the purchase. I reminded her about her manager saying he would give us the MVP Pro Care and she said that she remembers him telling us that. We completed the transaction over the phone with a credit card. The next day, we stopped by Moon Valley to get our receipt. The receipt stated that we declined the MVP Pro Care. We brought this error to our salesperson's attention and she said she would correct it. To make a long story short, they never corrected it, the salesperson and the manager both denied it was ever said and told us they couldn't print off a receipt for some reason. We visited Moon Valley at least 5 times to get this worked out but they continued to lie and deny. I wish I had read more reviews before I decided to do business with Moon Valley as they have many negative reviews. Some along the lines of what they did to us. Suffice it to say, we will not be purchasing so much as a ground covering from Moon Valley. The owner of Moon Valley should be doing some housekeeping in getting rid of the people who lie to their customers. Beware!!!!

Very well organized and nicely laid out. So neat and clean with Handicap parking available. Tara Oliver was helping us throughout with our first time visit. So friendly and helpful. We will be back for future visits.

Beware of Moon Valley Nurseries. The first thing I didn't like was a requirement to pay 100% up front. If I was hiring a contractor for work on my home I would expect no more than 50% down with the rest paid on completion. Also our salesman, Blake told us repeatedly that if things didn't work out with our HOA we could cancel the sale. Only later did we find out that even though they had done no work as of the time we canceled, we still had to pay a 15% cancellation fee. Yes, It was in the contract but I would expect this kind of language from a used-car salesman, not a nursery. So read your contract. There may be other surprises in there-+

It's not that MVN did anything necessarily wrong, but we spent a lot of money ($40K+ - we were idiots) for what ended up being a poor design and many trees that did not survive. (Plus AFTER they installed the trees they said we needed irrigation and frequent watering including for trees that were several football fields away - we would have like to know that before. The irrigation was also an expensive bust.) We used the insurance they offered and that helped, but when the replanted trees died, their "hands were tied by corporate" and couldn't help further. For mere pine trees, no less, how much could that cost to fix! Anyway, my suggestion is to look elsewhere. This was a most unsatisfying experience.

My arborist, David Boyer is the best, he explained in detail what I was doing right and doing wrong and how to do better, he explained next steps and when to take action and gave me suggestions