Mike E V.
Spent over $35K with Moon Valley & then…
We have spent over $35K with Moon Valley since Oct 2023. What was a good relationship has gone bad. Our poor experiences, many of them similar to what others have stated here, such as a lack of communications as well as promises made & not kept and service dates apparently are common to this organization. In Mar of 2026, the planting crew severely damaged one of three recently installed antique gas lamps near the end of our driveway. They have no coverage for damages. One has to pay for repairs out-of-pocket, submit paperwork and wait for reimbursement. We are still waiting as of this writing for reimbursement. We have other issues involving being charged for a warranty on a tree which died due to the planting crew puncturing a water line near the tree and an unresolved refund for incorrect plants brought to the site which we refused at delivery. The crew took them back, (March 2026) We have yet to receive the correct plants or a refund. We will no longer be using Moon Valley. Initially, all went well. The difficulty began when problems arose. There seemed to be a lack of coordination between depts. to get issues handled in a timely fashion.