Moon Valley NurseriesReviews of moonvalleynurseries.com

Gaven Brasker was a great salesman and follows up extremely well Very knowledgeable and does not over sell you So far we are very happy Moon nursery has very nice trees and real healthy and they stand by their products

Our experience with a Moon Valley Nursery of Lady lake Fl was exceptional. The designer Sarah was especially helpful as we developed a plans for our backyard garden. The general manager Jim was also attentive making the process smooth. Alexs and his team were efficient with the prepping and planting while insuring our satisfaction. Moon Valley Nursery is highly recommended from the Swearingens.

A million Thank You's to Scott Anderson. His knowledge was vast and his patience with all my questions was appreciated. I will keep coming back.

Brandon helped design and Tim with his crew came out and they were very professional. They did a great job with all the plants Thank you all at Moon Valley Nursery on McKellips in Mesa Az.

One star is generous. I do not recommend Moon Valley Nursery. Our experience was disappointing from start to finish. Communication and follow-up were severely lacking. After the sale was completed, there was virtually no response from the salesperson, and even attempts to escalate concerns to management did not result in meaningful follow-up. The billing practices were also concerning, as charges and expectations were not clearly communicated. In addition, the job site was left in poor condition, requiring us to spend additional time addressing cleanup issues that should have been handled by the company. Perhaps most disappointing is that the finished product does not resemble the photos and representations we were shown during the sales process. What was promised and what was delivered are significantly different. Customer service should not end once payment is collected. The lack of accountability, poor communication, inadequate cleanup, and unsatisfactory final result have left us extremely dissatisfied. Based on our experience, I cannot recommend Moon Valley Nursery. I

Great plants, great service, and installed when promised. A special shout out to Shawn and his crew at the Grapevine store. Time for some new shoes.

I hired Moon Valley Nurseries (Roseville location) for a landscaping project totaling approximately $13,000. The installation quality was not up to standard and was acknowledged by management during a same-day site visit. Despite that acknowledgment, no resolution followed. Since that time, I have made repeated attempts to escalate this matter and obtain a management-level response, including multiple written requests. Those escalation attempts have not been acknowledged in writing. Store-level management has not provided a path to resolution, and corporate-level outreach has, to date, not resulted in a response. A new installation date and material changes were proposed with less than 24 hours’ notice, which I declined in writing. That decision was based on the continued lack of clear communication, absence of a defined resolution process, and failure to respond to escalation requests. There are also outstanding concerns regarding discrepancies between the materials billed and what was provided, which have not been addressed. At this point, I have initiated a formal dispute and am seeking resolution through that process. Based on this experience, I would strongly recommend ensuring there is a clearly defined escalation path and written communication expectations in place before proceeding with any project.

My mom and I had an outstanding experience at Moon Valley Nursery! Kris M. was incredibly knowledgeable and friendly, guiding us through selecting the perfect plants and trees for our landscaping project. He went above and beyond, offering helpful advice and making the whole process smooth and enjoyable. The quality of their plants is excellent, and the customer service is truly top-notch. Highly recommend Moon Valley Nursery to anyone looking to beautify their outdoor space!