MoonsideReviews of moonside.design

I pre ordered a clock and was told I would receive it early march, it’s now nearly may and nothing but tracking info 30 days ago that hasn’t updated since then, and that was just to say info received! Countless emails with broken English reply’s fobbing me off!! I’m now going through PayPal to get my refund. DO NOT GIVE THESE PEOPLE ANY MONEY AS THEY’RE A SCAM COMPANY!!!!

I backed the star bulb on Indiegogo in November of 2024. The order was "shipped" 464 days ago and the tracking has never updated. Moonside refuses to refund backers or be honest about what is happening, and no one has received this item. They keep lying and saying they're in contact with the logistics company. They delete comments on social media so do not trust this company. Fluora Plant is a much better and LEGIT company.

Complete scam of a company. Took two months and they only shipped it out because I kept emailing them. It arrived completely broken and unusable. Suport ghosted and never issued refund. Please report them to shopify.

Purchased my Halo lamp many months ago. Several emails back and forth about the status, never sent me the order number, never replied when I asked for a refund. First couple of replies were about delays, but then stopped responding. Very disappointing.

You’ll never receive your product. Exchanged emails for 5 months, no refund.

Beware! I purchased two lights in May 2025. I received my Moonside lamp one in July after following up, but have been given the run-around about my halo lamp. I reach out monthly to ask for an update, and usually all I receive is something along the lines of “there are delays but we are expediting, and we’ll give you a 10% refund ONCE YOUR ORDER IS DELIVERED.” Eventually they stopped responding. It’s not been almost a year with no halo lamp. Do not trust this company!

This company is a scam. Do you not purchase and read through the multiple forums where they have been exposed - trust pilot, reddit, etc. They drop ship out of China, issue you a fake tracking numbers then claim delays in the logistics chain with automated customer support emails. Once they pass the typical credit card coverage period they ignore you, stealing your money.

Purchased over $200 worth of products and the shipping status hasn’t changed. It’s been over a year since my purchase. Contacted them via email and Instagram and no one responds. Scam.