MoonsideReviews of moonside.design

I kickstarted the Moonside MagLite project which closed Sep 2023 with a project Nov 23 shipping date. Since then, Moonside has been very poor at communicating updates. They have issued what appear to be bogus shipping notices (the notices are real, but the accessories and products never seem to arrive to anyone). Responses to customers asking for more details receive generic responses to delay and deflect - including several cases where Moonside claim the items were "signed for" but the recipient never received the item and attempts to clarify what was shipped and to what address have been met with deflection. In addition, they now appear to be selling this product to consumers having never fulfilled their backers shipments, and it is yet to be proven these new sales are actually resulting in the item being shipped. There are no validated user reviews, no images of backers or purchasers receiving the item in the wild. It would seem it's vaporware and the company is stringing along customers far enough that they can't rescind their payments. Lesson learned about whom to support with Kickstarters - but it appears Moonside MagLite is a scam. DO NOT BUY!

Ich habe die Moonside Lamp 1 gekauft und bis das Paket endlich bei mir ankam sind 1 ganzer Monat und drei Tage vergangen. Wäre an sich ja nicht so schlimm gewesen wäre es das Warten wert gewesen. Doch das war es nicht. Denn schon nach 5 Minuten testen funktionierten die LEDs nicht mehr richtig. Alle waren kaputt außer ein kleiner Teil ganz hinten an der Lampe wo der Stecker ist. Sonst funktionierte gar nichts. Beim zurücksenden muss man den Versand natürlich auch noch selber zahlen und das nach China. Kann ja mal teuer werden. Bitte dort nicht einkaufen. Einfach nur billig hergestellter Müll. Nicht empfehlenswert.

SCAM DO NOT BUY They don't deliver anything and won't cancel or refund either. Plus they delete all comments on instagram and their website and will blatantly ghost you when you try to ask about your shipment through email and instagram posts.

SCAM COMPANY

Scammers. Opened a clain with paypal, since nothing was arriving after a month. They shipped "something" two days before the claim was about to end... the item never arrived after almost two months. Their tracking says they attempted a delivery but nobody was at home, which is a blatant pathetic lie. Claim still opened, this guys are just plain scammers, avoid them. They also cancel negative reviews on the website.

DO NOT BUY IT!!!! I ordered the lamp since August 8 and paid express shipping, to this day it still does not arrive and according to the AfterShip app the package has not even been sent and the "24 hour" Moonside customer service does not answer my messages, at first if they did, but they stopped. I don't know if the product will arrive or not and I can't ask for a refund either since they don't answer me. I tried to leave this same comment on the moonside page as a review, but turns out that the reviews on their site are filtered so if you give a one star rating, they won’t publish it

Worst Company ever. They are shipping junk products from China and the delivery time is more than 5 weeks. Absolutely insane. Save your money don't spend it here cause not worth it.