MoonsideReviews of moonside.design

They never sent the item. It has been over a year. They gave a false tracking number and then send cut and paste emails when asked for updates. I asked for a refund and they went silent. Very much a scam.

Ordered MagLight on Kickstarter 4th October 2023. Last update about "logistical problems" was Feb 2024. Still not tracking or delivery. Received an email with the usual - "The logistical issues which previously impacted our ability to update you have been resolved. We are now in the process of shipping orders sequentially, and your MagLight will be dispatched shortly. We will update you with the tracking information once your package is on its way Blah, blah, blah.

After a month, nothing has arrived. They don't use any tracking on orders. When I asked for a refund they didn't agree (as the product was being shipped). When you get in contact with customer services they say they will get a tracking number ASAP, but then you hear nothing. Just avoid this company.

Do not buy anything from this company Appalling customer service, unacceptable delays of product No delivery updates, well overdue for delivery, chase the company for an update on delivery, they advised shipping delays and working hard to resolve. Couple of weeks later still no delivery update, chased again and this time asked for 100% refund. They responded by advising the item has now shipped and therefore no refund is allowed as per their terms and conditions At point of writing this review, no product, no refund and useless customer service Don’t waste your money

Scam. Do not buy

I ordered a a few Moonside Hex in July 2024. Till this day 14 October 2024 I have not received anything. The reply AI generated message keep telling me that it's on it's way. This is the second package that they are sending as they say cause the first one was lost but I think they are lying to play for time... DO NOT BUY FROM THIS COMPANY. You may got a package one time quickly but the next you may not be so lucky. My package was $99 and I can't seem to get a hold of someone for a refund!!!

Dont buy anything from them, i placed an order and paid for express shipping because it takes 3-5 Word days but I have not received it after 8 days. Im in Spain on vacations and today i have a flight to my city, so i will loose my order because they lie with the shipping times.

I ordered this. Took forever to receive and it has a defective/overheating battery which they are trying to tell me is normal. They will only issue a refund if you mail back to Hong Kong at your own expense. There are no shippers willing to ship an item with a defective/overheating battery