MoonsideReviews of moonside.design

The customer svc has been very slow in their response. The parcel tracking page hasn’t gotten any logistically progress for more than 10 days. Strongly warn everyone form getting lamps from them

Ordered the Halo lamp. They are advertising a 1 week shipping. Waited 3 months. Contacted support several times. It never arrived. That's a scam. If you still wanna try it. Use Paypal.

I backed MoonSide’s MagLight project on Kickstarter in 2023, with an estimated delivery date by the end of that year. While I received a tracking number in November 2023, there were no further updates and minimal communication from the company despite multiple inquiries. Each response I received repeated the same vague explanation about “shipping issues.” Eventually, I received my MagLight in November 2024—a full year late. Unfortunately, the unit was faulty and would not charge, rendering it completely unusable. I contacted MoonSide in December 2024, and after persistent follow-up, they agreed to send a replacement in January 2025. However, as of June 2025, I have still not received the replacement, despite numerous follow-ups and repeated empty promises. I’m not alone—many other backers on Kickstarter are still waiting for their MagLight units. This has been an incredibly frustrating experience, and I cannot recommend MoonSide. Their handling of this campaign shows a serious lack of accountability and customer support. Proceed with caution or avoid entirely.

I previously ordered products via Indiegogo and my order was fulfilled without issue. Ordering directly from Moonside means that you are unlikely to ever see a product or receive a refund. I ordered products on the 13th March and had not received anything by 15th of May when I contacted them, asking for either the order to be expedited or a full refund. On the 19th May I received a tracking number. This number has not updated in 29 days. The only information for the tracking number provided is: 2025-05-19 15:08 Parcel information received June - Contacted moonside. Informed them that chargeback would be taking place. Received the following message next day. We wanted to inform you that your shipment is currently in transit and on its way to you. We sincerely apologize for the delay and any inconvenience this may have caused. As a token of our appreciation for your patience and understanding, we’d like to offer you an additional 10% refund once your shipment has been delivered and signed for. Opened case with bank. 4 days later received "temporary" refund. 15th July. Tracking information still not updated despite my "shipment" being in transit.

Nothing but lies from this company. After many emails concerning my Halo Lamp and my Two Star Bulbs on when they will be shipping. Got lots of re-assurance email replies from Moonside but after placing my orders in February 2025 and now being June 8/2025 and still have nothing to show for the money that they billed my VISA Card for. Do yourself a huge favour and stay away from these crooks. I will be submitting my issue with VISA but have very little hope in getting my money back or the products that I purchased from them in good faith.

Moonside is a scam. I didn't receive the product, and there are many buyers in the same situation. They only give generic answers with no solutions.

I have finally come to the conclusion that this company is defrauding ALL of its customers. Continual promises that they will ship the products we all paid for. In essence, they are only out to take people's money with no intention to actually ship any of the perks or products to anyone. Literally, hundreds of people have been strung along for upwards of 4-5 months. Being told over and over that their promised product is "processing." Even providing tracking numbers that go nowhere. This is a very bad look for Indiegogo, allowing Moonside to continue taking money and promoting its products after knowing that Moonside is defrauding its customers. I am now hesitant to ever back another campaign on the website.

I was foolish enough to back their project on Indiegogo. No updates, empty promises, false tracking number and obviously no product received. At the same time they have the audacity to launch another new product on the website (regardless of the fact that they are not able to fulfill what they promised to backers) and to start offering the very same, backed product directly from the website practically cheaper than what backers had to pay. Don't take my word, I recommend checking the Indiegogo Moonside Star Bulb discussion section. Just stay away from them.