MoonsideReviews of moonside.design

This company has failed to deliver on 2 orders which I made, since 2024 till date. They send out a fictitious tracking number upon your order and let it expire without sending out the products. This company is a scam. Please do not buy anything from them.

Horrible experience buying from here. I made my purchase over 100 days ago and the shipping status hasn’t changed since day one. I’ve sent more than 20 emails/messages to the company and always received the same generic response with no solution. They even delete my comments about the order on Instagram.

DROP SHIPPING SCAM

Bestellung wurde nie versendet. ich habe eine bestellung abgegeben und mir wurde prompt ein tracking link mit den versandinformationen gesendet. leider hat sich in !!! 2 Monaten !!! nichts am status getan und die sendung wartet angeblich immer noch auf abholung. Klar wers glaubt. beim support wurde ich immer nur mit generischen antworten vertröstet dass sie ja alles in ihrer macht stehende tun würden blabla. ich habe jetzt angefordert dass sie mir mein geld zurück geben sollen. Mal schauen ob ich meine 100€ wieder bekomme.

Lamp never shipped. Ordered on 09.04.25 now its end of July. After my first request I got a shipping link. But the tracking info still says that the shipping label has been created, nothing has been shipped. Stay away!

I ordered a (halo) lamp from their webshop on June 4th. I emailed them on June 16th, since I havent heard anything since the 4th. They said it was a pre-order so I'd have to wait, but got shipment notification 2 days after that email - on the 18th of June. The shipment website said they received the parcel information. But then it went dark. The shipment status did not change for 2 weeks and I decided to contact them again. I received a reply that they were having troubles with the shipment company and that they are working hard to resolve that issue. However, after another 2 weeks I still havent heard anything back, so I reached out again. This time I got nearly the same dull email back. That's probably 70 euros down the drain. So, BE WARNED.

Never received my order twice. Filed dispute with bank after a month.

Ordered their indiegogo campaign from december 2024, no items received until now, with generic automated (probably AI written) replies whenever I asked for updates. DO NOT ORDER FROM THIS COMPANY. SCAMMERS!!