Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Denise
I appreciate the quick reply and solution to the issue with the product.
Response from MoonpodFeb 27, 2023
Hi Denise and thank you for your wonderful feedback! We're glad to know that you are very satisfied with how we resolved your concern -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod, stay safe!
Christine M.
Great customer service! Initially sent wrong cover but was an easy fix. Though I think the overall price is expensive for a bean bag chair, I bought it to help with hip/knee pain (vs traditional chair). So far, so good!
Response from MoonpodFeb 27, 2023
Hi Christine and thank you for your wonderful feedback! We're glad to know that you are satisfied with the comfort the amazing Moon Pod brings, as well as with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Jamie D.
I reached out to customer service because I needed more fill for my Moon Pod and they were fantastic. I received a solution quickly and hassle free. I love my Pod and I’m very happy with it!
Response from MoonpodFeb 27, 2023
Hi Jamie and thank you for your wonderful feedback! We're glad to know that our team was able to resolve your concern right away and that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod and stay safe!
Missy H.
Outstanding customer service. My issue was resolved immediately
Response from MoonpodFeb 27, 2023
Hi Missy and thank you for your feedback! We're glad to know that our team was able to resolve your concern right away and that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support of the Moon Pod! Stay safe!
Robin M.
On January 24th I sent an email regarding my January 14th order of monopod bundle. January 26th I was informed fed ex lost my order and was asked if I wanted replacement or cancellation. I chose cancellation since order was gift. SAME DAY-my order cancelled and refund process initiated. Fantastic customer care and I’ll be ordering the bundle later this year. I did order and receive a moon pod pillow. It arrived quickly, not damaged and I LOVE IT! I am impressed with the product and customer care quality I received.
Response from MoonpodFeb 27, 2023
Hi Robin, and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your awesome feedback and support of the Moon Pod! Stay safe!
Joe P.
I bought this for my wife for Christmas, and what a waste of money. Seriously, 300 dollars for a bean bag chair? And to make it worse, I was charged taxes that I should not have been charged as I don't even live in the city that they charged a "city tax" for, and they charged "county tax" for a county I don't live in. I tried to reach out several weeks ago, and I so far I've heard no response. Don't buy this, and don't believe that they care about feedback either. SCAM ALERT!!!
Response from MoonpodFeb 27, 2023
Hi Joe and thank you for your input. And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And we're also sorry to know if we were not able to respond when you reached out to us! Please know that you may contact us via chat on our website, or you may also email us at [email protected]. We're sorry for any inconvenience this may have caused, and we thank you once again for your feedback. Stay safe!
Nick N.
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viable. They offer a vast array of product customizations which means you can tune your MoonPod to the space it belongs, and you can also pick and choose which sizes/ accessories fit your space as well. They are a brilliant and cost effective way to sit down without the spinal stress of sitting. You know what they say, sitting (especially incorrectly) is the new smoking cigarettes. Cheers, MoonPod!
Response from MoonpodFeb 27, 2023
Hi Nick and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, and we most especially appreciate your amazing support! Thank you once again for your awesome feedback about the Moon Pod!
Kelly Kendall S.
This is a nice idea but it is too hard to get out of once you sit down. It is definitely not worth the money they are charging for the 3 pieces. And then they only permit you 14 days to do a return. Seriously I have had pillows that have a longer return window. And then for the price you pay you have to put the covers on yourself. Do not waste your moneyu.
Response from MoonpodFeb 27, 2023
Hi Kelly and thank you for your input. And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your input, and we appreciate your consideration of the Moon Pod, stay safe!
