Mood HealthReviews of moodhealth.com

Responsive staff!

Great therapist who takes compassion on my situation, but challenges me when needed and of course gives useful insight.

I was referred to Mood Health (MH) by my primary care provider. MH reached out to me quickly . The staff was/is very kind and answered my questions concerning insurance and appointments. The counselor was/is attentive, thorough and put me at ease instilling a confidence I did not have with my previous mental health provider.

I injoy my session with my therapy she really help me lot she real help when down and after the session I feel lot better

My brother was charged almost $200 even though he has insurance, and they never followed through with any support. This shouldn’t happen. Make sure you look into this place before signing up.

This experience was great because I feel like it's really helping me and am kinda seeing improvement in myself.I also feel like they treat me right.

The company/website overall is great so far. The booking system is easy and I get text and email reminders before my appointment. The main reason the review is 5 stars is my therapist. She is great and gives me the tools I need to work on everything I am wanting to work on for myself.

Absolutely laughable tech competency and customer service. Their booking site never worked properly. They never responded to emails about this issue. When someone finally called to follow up about why I hadn't booked an appointment, I was finally able to get scheduled and even the rep ON THE PHONE had trouble using their OWN SITE to book me. Things just got worse from there. They sent me intake forms from two different brands (Mood and Headway, which apparently are the same thing but they never told me that so how would I know). The first set, from Mood, had the correct information, so I filled them out. The second set, from Headway, was for a different therapist I was never scheduled to see. Which therapist was I supposed to actually see? Which platform was I actually referred to (Mood of Headway)? And which forms should I have actually filled out? I have no idea. Apparently I didn't fill out the right forms (I ignored the second set since I'd never heard of Headway or the other therapist and reasonably assumed it was a mistake/scam). Did Mood ever follow up? No. Instead, I get to the day of my appointment and the zoom link doesn't work. I email them, only to find out they canceled my appointment due to lack of "Payment Information". Not only did they never tell me I needed to add payment information, they also NEVER told me the appointment was canceled. In fact, looking back at all their communication with me, no information on payment, how to make an account to submit that payment, or really any housekeeping information was provided. All I got was incessant sales emails and basic health history form. I would have provided payment information if they at ANY POINT in this whole process told me I needed to or how to do that. Instead, I rearranged my whole day and then panicked thinking I had done something wrong because they couldn't communicate basic information. They claimed their emails didn't "get to me" but somehow I got 5 or 6 of their sales/marketing emails just fine. Based on my experience, it's pretty clear Mood (and Headway) are primarily tech sales platforms. Their goal is to convert people into profit, the mental health services (and the platform they built to supposedly facilitate that) are secondary concerns and it shows. I'm sure the therapists who work through that platform are fine, but it's not worth the hassle of dealing with a tech company that can't do the most basic parts of it's job. Stay away. If you need help finding a therapist, talk to the local hospital systems in your area or friends and family, but do not let anyone refer you out to this service.