Verla
Second Complaint since the first wasn’t resolved
Order #340287 I wrote a review last week regarding the lack of delivery of my granddaughter’s birthday present which is approaching one month since I ordered. I was told to contact customer service which I did. They only say “we can confirm it’s with the delivery service.” Nothing about when it will be delivered, where it is or are they pushing for delivery. No compensation offered. I will likely report to attorney general and involve my credit card company if the package isn’t delivered this week. My first grandchild and I will most likely not order here again.
Response from MontessorigenerationFeb 3, 2026
Dear Verla, thank you for posting your comment here. We sincerely apologize for the inconvenience. Please rest assured that we are pushing the local courier service to deliver your order as soon as possible. Their operations are out of our control unfortunately, but we are doing everything in our power to ensure your order gets delivered as soon as possible. Please note that we will provide suitable compensation for the delay and we kindly ask that you reopen the ticket with our customer support team. We appreciate your patience and understanding so far.



