Montana West USAReviews of montanawestusa.com

I placed an order with this company for a purse. Shortly after I received an email stating the product is out of stock And they don’t know when or if the item will be restocked. I asked for a refund. No response. Several days later I emailed again asking for a refund. After a couple of days their response was we’ll give you 20% off another item. Once again I requested a refund. So here we are Again no response and now my fourth email and now I have to dispute the charge with my bank. Horrible experience.

I received my wallet in late June and loved it until early September when the zipper split. On 9/13 I contacted customer service, sent pictures etc I was told I could get a gift card or replacement. I let them know I wanted a replacement. On 9/17 I was told my request was sent to the warehouse for processing. On 10/4 I requested an update-no reply On 10/16 asked again-no reply, and my last request for information was 10/21...still no reply. As you can imagine I'm a bit frustrated. I removed myself from their mailing list and will tell everyone I know to NEVER purchase any of their products!

I still have not received all of my first order. It has been almost 2 months since I placed that order. Most likely won't order again.

Great purse. Center opens up with plenty of room. The phone pocket and side zipper keep everything in their place.

Order came timely.

I have bought 6 bags from Montana west and I truly love the quality. I just purchased a bag and paid extra $25 for shipping to get it faster. It still took a full week to receive it and it wasn’t even the right bag. When I reached out they told me they don’t even HAVE THAT BAG! They offered me $10 credit and 20% off. What a slap in the face. So even if I return or exchange this bag I still have to pay shipping AGAIN even tho I’ve already paid $25 for it. And AGAIN they don’t even have the purse that is pictured on their website. It is literally false advertising then taking my money and barely making up for it. I honestly don’t think I will ever purchase from them again bc if this is how they treat a loyal customer of 2 years and hundreds of dollars I can go elsewhere.

Love the styles

This was my first order with you and I’m very impressed with everything! I will definitely be placing regular orders going forward!