MONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
montanawestusa.com
Website
montanawestusa.com
Category
Costume & Wedding
Location
Dallas, Texas
Listed on Five Star Index
2026
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The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
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First off, this isn't not in Montana. The products come from Portugal. I didn't know that. Very misleading. It took a month for my order to arrive. I ordered 4 shirts and each werw $34.99. When my order arrived, 3 shirts werw correct but the 4th wasn't even remotely close to what I ordered. I emailed them telling them what they sent and what I actually ordered and was charged for. I had to submit a picture of the wrong shirt, the waybill and the shipping label. Thank gosh my trash service hadnt picked up yet because I had to go dig the shipping bag out of the trash. Ridiculous! I am still waiting for a response to the photos I sent. They better refund my money or send me the right shirt but coming feom Portugal, it could be another month. VERY MISLEADING making you think you are buying from Montana which is where I live.
LM
Lori Miklea Q.
Delivery was horrible kept being delayed
Delivery was horrible kept being delayed
MV
melissa V.
Received a wallet from this company for…
Received a wallet from this company for my birthday. I’ve had it a total of 11 days and it’s falling apart. The card holders are too small and rip when you try to get cards in or out. The outside was made to look like leather but it’s plastic and starting to peel on all the corners.
LB
Lori B.
Will NOT be ordering from this company again
With Christmas and my daughter's birthday coming up, I decided to order a Wrangler tote and purse that she wanted. Why I opted to order from Montana West as opposed to Amazon, Cavender's or another tried and true website is beyond me! Anyway, I found what I was looking for on the site and placed the order. I did not realize until I received the WRONG color that the picture on the order submission confirmation was not what I thought I ordered (not even close!), although the description including color, was correct. I chalked this up to my own oversight. Since there was no shipping label, invoice or any other documentation included in the package I called to find out how to return/exchange for the color I wanted. When I found out their return policy and process is absolutely ridiculous I decided I'd just keep the item and resell it on FB marketplace, Poshmark, or Ebay. By this time the color I wanted was no longer available from other merchants, so I placed another order with Montana West (I know, what was I thinking?!?). I was diligent and made sure the picture in the order submission was correct, as well as the description, etc. This time the items were received in two different packages. The first one to arrive was, guess what..., the wrong color!! At least this time it was kind of close. The last package to be received (a week or so later) was the only one that was actually the item I ordered! Lessons learned the hard way. Learn from my experience and save yourself some grief, frustration, etc. - Don't order from Montana West!
Response from Montana West USAFeb 29, 2024
Dear Lori,
We sincerely apologize for the disappointment and frustration you've experienced with your recent orders from Montana West. Your feedback is incredibly important to us, and we deeply regret any inconvenience caused by the incorrect items received and our return/exchange process.
We understand the importance of receiving the correct items, especially when they are intended as gifts for special occasions like Christmas and birthdays. We apologize for the oversight in fulfilling your orders and any confusion caused by discrepancies between the product images and descriptions.
Regarding our return/exchange process, we understand your frustration, and we are actively reviewing and revising our policies to ensure a more seamless experience for our customers in the future.
We want to assure you that we take all customer feedback seriously and are committed to addressing your concerns and improving our services. Your experience is not reflective of the level of quality and service we aim to provide, and we sincerely apologize for falling short of your expectations.
If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact us.
Once again, we apologize for any inconvenience, and we appreciate your understanding and patience as we work to rectify this situation.
Sincerely,
Tracy
GA
Gary and Johanna Q.
Zipper gets caught in lining
Zipper gets caught in lining. Lining tears. Decorative piping on stitching coming off. Started having trouble with it after about 3 months. I put it away for several months and then took it to a repair shop to get it fixed.
I’m using gorilla glue on the piping
Response from Montana West USAFeb 29, 2024
Dear Gary and Johanna Quick,
We apologize for the issues you've encountered with your purse, and we understand your frustration. Your feedback is important to us, and we are committed to addressing these concerns to ensure your satisfaction.
We regret any inconvenience caused by the zipper getting caught in the lining, tearing of the lining, and the decorative piping coming off. Quality is of utmost importance to us, and we are actively reviewing our manufacturing processes to prevent such issues from occurring in the future.
Regarding your repair efforts using Gorilla Glue on the piping, we appreciate your resourcefulness in attempting to resolve the problem. However, we recommend reaching out to our customer service team for further assistance and possible solutions to ensure the longevity and integrity of your purse.
We want to assure you that we take all customer concerns seriously and are dedicated to providing high-quality products and excellent customer service. Please do not hesitate to contact us if you need any further assistance or if you have any questions.
Once again, we apologize for any inconvenience, and we appreciate your understanding and patience as we work to address these issues.
Sincerely,
Tracy
DW
Deborah W.
I only had the purse a month and the…
I only had the purse a month and the leather on the corners already have holes.
Response from Montana West USAFeb 29, 2024
Dear Deborah Willoughby,
We are deeply sorry to hear about the issues you've experienced with your purse. Your feedback is important to us, and we sincerely apologize for any inconvenience caused by the premature wear and tear on the leather corners.
Quality is a top priority for us, and we understand that the condition of your purse after just one month is unacceptable. We are actively reviewing our manufacturing processes and materials to ensure that such issues are addressed and prevented in the future.
We apologize for any disappointment this may have caused you and want to assure you that we take all customer concerns seriously. Please reach out to our customer service team for further assistance and possible solutions to address the premature wear and tear on your purse.
Once again, we apologize for any inconvenience, and we appreciate your understanding and patience as we work to address these issues.
Sincerely,
Tracy
SD
sandra D.
Made in China
I ordered a bunch of clothes from them. It’s been 2 weeks. When I looked at the order it was being shipped from China.
I guess that u.s. a is just for show.
Response from Montana West USAFeb 29, 2024
Dear Sandra,
We sincerely apologize for the frustration and disappointment you've experienced with your recent order from Montana West USA. Your feedback is incredibly important to us, and we are deeply sorry for any confusion or misunderstanding regarding the origin of our products.
As a proud American brand deeply rooted in the spirit of the Wild West, transparency and honesty are fundamental values of our company. We want to reassure you that while some of our products may be manufactured overseas, our commitment to quality and authenticity remains unwavering.
We understand your concerns about the delay in receiving your order, especially during the holiday season. Please know that we are actively working to expedite the processing and delivery of your order to ensure you receive it as soon as possible.
At Montana West USA, we take great pride in our heritage and our dedication to providing our customers with high-quality western-inspired products. We value your loyalty to our brand, and we are committed to addressing your concerns and improving our services to ensure a better experience for you in the future.
If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact our customer service team.
Once again, we apologize for any inconvenience, and we thank you for your understanding and support.
Sincerely,
Sincerely,
Tracy
