Montana West USAReviews of montanawestusa.com

Beautiful, well made, just the right amount of room I need.

Always arrive on a timely manner , and always have cute purses. Customer service is always friendly and always willing to help. Thank you!

Great Made Products

This is my first purchase, and I love it. Beautiful purse. Delivery was perfect.

Love the purses!

Easy to order, invoice enclosed, quality product, priced right and delivered in days! Customer satisfaction! Five stars!

I have been buying from Montana West for the last 3 years. Amazing customer service. Products are department store quality. Prices are perfect. I will be purchasing more in the future. Tony A J Specialties

Trust the bad reviews. On December 14, 2024, I placed two orders from their website totaling $164.64 and $243.86, but did not receive any order confirmation. Despite the payments being processed and deducted from my bank account, I had no way of tracking the orders or verifying their status. Over the next several days, I reached out to Montana West through multiple channels: I first contacted support via email on December 14, 2024, requesting an order confirmation, combining my orders, and expediting them to ensure timely delivery before Christmas. I have not received a response. On December 17, 2024, I followed up, providing my email and order details. However, despite never having received an order number, I was asked to confirm it. On December 19, 2024, I was asked to confirm my website and email address—again, seemingly oblivious to the fact that I had already provided this information and had not been issued any confirmation. After no progress, on December 21, 2024, I was advised to dispute the charges with my bank rather than receive assistance in locating my order or resolving the issue directly. A few weeks later, I finally reached someone at Montana West. It turned out that one order was sent, but delivered to a neighbor (not their fault). However, the second order was never shipped, but only $122.49 of that was refunded because "some of the items are not refundable." Huh?