Monport LaserReviews of monportlaser.com

I recently purchased a CO2 laser from Monport, and the ordering process was very easy. I received my order in a timely manner. There was an issue with a missing chiller unit. I sent an email to Monoport with not high expectations given my past experiences with another laser manufacturer; however, I was hugely surprised and pleasantly pleased at the immediate and personal response I got to my query. My issue was resolved immediately and to my full satisfaction. No haggling, no back and forth…just great customer service. Highly recommend.

Monport has been a great company to deal with! While questions might take a little time to get answered sometimes due to the company being based in China, they have always taken care of any issue that came my way. Their lasers are also fantastic, and are the backbone of my small business.

DO not buy these lasers mine came broken and its been 3 weeks 200 + emails and they will not return it. I started the process 3 weeks ago. DO NOT BUY DO NOT BUY. they also kicked me out of the group to prohibit me from telling everyone the truth. To their reply a bunch of lies they never answer the phone. The emails are always the same made up reason or that they are going to give it to someone. They promised a pickup on the 10 and that never happened they promised a tag over a week ago and again never happened. NEVER BUY THESE MACHINES. GO READ ALL THE BAD REVIEWS ON FACEBOOK GROUPS. DO YOUR HOMEWORK MAKE SURE YOU LOOK AT WHERE THEY ARE GETTING HIGH RATINGS. How about you just give me a full refund since machine has been broken since it came. Come pick up your machine its taking up valuable space where I can put a quality machine in. DO NOT PURCHASE

Brought a 60w laser had it works ok even though the images on website are different to machine we got. Also brought the rotary to go with it and now this is the problem. Video shows side flap we have to undo with screws a hole panel to try and get at the connection. We have done what we have found online to try and set up with out any joy. It spins way to fast and glasses just come straight of and break. Done some test as it should go round once and it spins two or three times. Have contacted monport a week later after three emails nothing. Now have had to loose a job and did have a 2nd job lined up now have to cancel the customer. Even watched light burn videos with out joy. Not happy

I ordered Lightburn on the MonPort website and the order was processed immediately. However, I did not receive anything more than an order confirmation. I am still waiting in vain for the license key. My e-mails are simply not answered. Now I am glad that I only ordered this license code. Imagine ordering one or two lasers for tens of thousands of euros and then getting nothing more than an order confirmation. It's very sad that you still get ripped off like this.

This machine is awesome! The built-in chiller keeps everything running smoothly, even during long engraving and cutting processes.

Order #1063 Tracking via the supplied Yodel App says that this order has been successfully delivered, It has NOT. I have made numerous attempts to contact Monport UK, but my emails are unanswered and when I have tried phoning the aftersales support lines, all I get is a "voice box is full" message. Absolutely shocking customer service and I am resigned to get my money refunded with my credit card.

Within 30 minutes I was engraving my name on a leather wallet. Love the auto focus feature, it saves so much time when cutting objects of varying heights.