Monport LaserReviews of monportlaser.com

I had an issue with my door staying up. I tried calling the support number and never got anyone I could talk to. I put in a support ticket and after a few weeks got it all resolved. I love the machine. It works great. I just wish we could actually talk to someone. I think it would speed up the process. My problem wasn't serious but if it were, I would have been loosing money. As I said, this is an awesome machine and very well priced. I would definitely buy another one if I needed another machine.

Horrible, ordered laser machine, paid but the product was not delivered. Contacted them but no response Thank God I paid through PayPal they are in the process of refunding after 3 months

Been trying to get a reply from monport laser for over a week now for the rest of my order. Cant really use it as need the air puffier. Can never get an answer. Ive now asked for a full refund on the whole order. Customer service is very bad. Tried online chat and also emails and nothing. Next step will be legal advice on consumer's rights

It takes time to get everything working. Most of us do not have it or we do not want to take time. Everything has to work right now. I have no local dealer here. However when I need help the team at Monport always gets back to me.

Ich habe den 30 Watt Faserlaser und ich bin echt zufrieden. Preis/Leistung ist super Die Qualität ist klasse aber auch dieser Speditionsversand hat reibungslos geklappt. Werde da immer wieder kaufen, ist echt empfehlenswert.

Livraison dans les temps ! Services après vente irréprochable et compétents, toujours a l'écoute. En bref rien a redire ! Je suis satisfait de mon acquisition.

Love the machine! The program is easy to use and you can cut different materials! Im still learning but like it so far!

So I researched Lasers for quite a while and decided on Monport mostly for the price, I ordered a 80W large format, after I ordered it I figured out I could not fit it through the doorway to my shop, I emailed sales and asked if I could stop the order and get the smaller format Laser, the y said they would try, well, they made it happen, got the delivery reversed and shipped me the smaller one, a small return freight charge and done, the smaller one cot less so they credited the balance back to my CC. Some review have indicated a subpar customer service but I found this to be excellent, albeit you do wait a day usually for the response. Anyway I am a happy camper and do not write very many reviews, in fact pretty much none but thought these guys went above and beyond. Thanks to Monport