Monport LaserReviews of monportlaser.com

HEPA filter in my 350 watt smoke filter clogged up after the first five hours of use. After sales support has been very good and replaced the filter at no charge to me. I hope this was a fluke as it would be quite expensive to replace the filter every five hours, hence the cautionary four stars.

They always were able to respond in a reasonable manner, and were able to fix my issue.

Great product from a great supplier

We are new to the laser field. Customer support was very helpful with getting us set up. It took about a week and we had our first product out! Very pleased so far with our decision to go with Monport.

I purchased the 60W fiber laser and set it up. I missed one setting and had to contact the tech support for assistance. They did get back to me to help but I was persistent and had found my error before they had time to reply. So good tech support and I am very happy with the laser. It is simple to use once you navigate the first time set up. Amazing tool and produces amazing fine details.

I was so excited prior to the arrival of the machine, and when it arrived I delayed the set up due to work requirements. Once I was able to set up the machine, I could not get it to mark, after trying to find the problem and looking at the video suggesting the probable cause, I tried to align the beam to the mirrors. Only to find the laser assembly loose and missing securing bolts. After calling and texting the after sales department and no answer finally I received a text back with some options. It's been almost 3 months since the purchase and still have not completely fixed the issues. From the cooling system to the correct starting point of the laser head, even after re-setting factory setting.

Through each inquiry on operation of my 100W laser I received prompt and helpful responses! Can highly recommend tech support.

I've ordered on separate occasions a laser (reno 65 pro), marking spray, and acrylic sheets. Everything came in the timeframe expected (surprisingly fast in the case of the laser, only a couple weeks). The laser required a small tweak before using (a homing switch wasn't quite reaching the part of the case it was supposed to) but then works great (65w "desktop" laser in a smaller footprint than any other I've seen but with a larger bed than my previous laser in the same footprint, an LS40). The only thing that I can give as constructive criticism is that the acrylic was packaged too well - the sheets themselves were in bubble wrap and then placed in boxes. I ordered 7 different colors and received 7 individual boxes. I'm sure it's easier from a operational standpoint to do it that way but I'd rather they were combined into 1 box at least.