MonopriceReviews of monoprice.com

...don't buy anything from these scammers. If you want to buy something, the price for the same item changes three times in one hour. Then I finally bought the item at a reasonable price and paid with PayPal. They also confirmed the order and sent me the invoice. Suddenly, they canceled everything and transferred the money back. These are complete scammers. By issuing the invoice, they entered into a contract with me that they then refused to fulfill. But what can you expect from people who elect such a president in their country? The most dubious company I've ever encountered. I also reported it to PayPal, and they want to take care of it. I don't know why I should even give this a star; they're simply scammers!!!

They gave bogus shipping information. On there tracking my order showed delivered, Two things USPS does not and never have delivered orders outside of regular hours. USPS tracking shows awaiting package from shipper. Also our building locks at 6 pm and no one can het in. Monoprice use to be a good company now it stinks. Customer support is horrible and worthless, They need to clean house and get rid of many agents. Also show no concern in making their screw up right and givibg it priority. You folks at Monoprice should be ashamed at the poor job and lack of concern.

The Monoprice company was always fair and stands behind the products they sell. I haven't had any negative experience. High quality products at goos rates.

So far it's been 3 orders that never got shipped and delivered. This company was great before but now is just awful. Several times dealing with customer service and now for my last third order they are refusing to fully refund it. I have to go through my bank dispute to resolve it.

Very bad customer service. For anything you need any help from the company, it will completely impossible and hopeless. So, stay away from this company if you can! These people have no idea for how to run a business.

I purchased a subwoofer, front center speaker, and two surround speakers. Two of the four speakers failed at 2.5 years. That's no coincidence. It suggests defective products. Now I'm out a half a grand cash for buying from a poor quality company. Don't repeat my mistake. Buy another brand.

I purchased a special HDMI cable for an upcoming new TV installation. I paid extra for expedited shipping and since their website said it was in stock I figured I would receive it in 2-3 business days, as indicated by the shipping method I chose. Two weeks later, it had still not arrived and so I bought a different cable locally at a higher cost. The original cable eventually did arrive, after nearly 3 weeks. I no longer needed it and I requested a return RMA. No response. I requested an RMA 2 more times over the next 10 days. Still no response. I then disputed the charge with my credit card company. Shortly after that, Monoprice emailed me an RMA and I returned the unopened package. Monoprice never did give me credit for the return but my cc company ruled in my favor and I was credited with the full amount I originally paid. I have bought things from Monoprice over the years but never again. Had it not been for my cc company intervention I'm sure I would still be dealing with this headache.

Buyers beware if you choose to return a product that remains in its original shipping box and unopened. You...let me repeat that...you will be responsible for the cost to send the package(s) back to Monoprice. I bought a desk and stand for a little under $500. The cost to return the two parcels is more than the cost of the product. The Monoprice agent says that this policy is contained within the Monoprice Return Policy. I've read that document line-by-line more than three times. If it's there then it is a verbal abstraction. No, I will never ever do business with this company again. Not ever. And again be forewarned. Evaluate the shipping cost vs. the product cost. You may end up like me stuck with a product I don't want but have to keep because the cost to return the item via UPS ground is more than the product itself.