Monitech Ignition Interlock SystemsReviews of monitechnc.com

Marshall is an excellent technician, extremely knowledgeable and very efficient. I regret that I live in a different city and only go to hois location when I have specific problems or concerns.

The DMV in NC requires an official letterhead for an appointment to get an installation before they will register your vehicle. I didn't know this. I was sent an email without one. It was rejected by DMV, had to cancel appointment, get more time off work, go through it all again. Was told an official letterhead couldn't be emailed by the associate on your 1 800 #, I would have to wait on snail mail. In 45min I had the proper documentation. Please train according to State regulations.

Very helpful staff and courteous.

My door locks ain’t working right. My preheater for my Diesel ain’t working right. I’ve drove the truck a total of 3 hrs with 2 violations and haven’t drank a drop!!! Your device is nothing but a money ring. I am already paying for my consequences of my actions and you are adding to it to fill your pockets. Thanks but no thanks

Very nice experience good information that help me not be afraid to use the device

Excellent customer service

Horrible - ! couldn't give'a service.! Made a mistake on my installation form so the DMV would not accept/restore my license. Reported 12 hrs ago as urgent still has not been corrected. Court date Mon - license needed for same. I may go to jail thanks to Monitech. Thanks a lot ! AVOID LIKE A PLAGUE !

PLEASE, PLEASE!! WHATEVER YOU DO, STAY THE AWAY FROM MONITECH!!! GO ONLINE AND CHECK THE REVIEWS, AND GO WITH INTOXALOCK, ALCHOLOCK, OR SMARTSTART, AND YOU'LL BE ALLOT BETTER OFF!! THEY'RE OUT TO GET YOU OVER EVERY CHANCE THEY CAN GET! I HAD THE DEVICE INSTALLED, IT IS SO SENSITIVE IT WILL GIVE YOU FALSE ALCOHOL READINGS & COST $45 EVERYTIME! FINALLY AFTER ALLOT OF COMPLAINING, THE TECH IN DURHAM FIXED IT A LITTLE BETTER. BUT THE LAST TIME I WENT IN TO SERVICE IT IN N. RALEIGH IN NOV I TOLD HIM I WAS MOVING BACK TO FLA. HE DID NOT INFORM ME THAT THEY ONLY SERVED N.C. OR THAT MAYBE I SHOULD'VE CONTACTED THE DMV, HAD THE DEVICE REMOVED, THEN MADE THE TRIP! I WAS UNDER THE IMPRESSION THAT I HAD TO KEEP IT ON, TO BE LEGAL. GOT TO FLA, THE DEVICE GOT STUCK IN REMOVE MODE, AND WOULDN'T CLEAR, OR REBOOT!! FINALLY I GOT IT TO REMOVE, BUT A COPPER PIN WAS STUCK IN THE END OF THE DEVICE, NOT IN THE CABLE LIKE IT WAS SUPPOSED TO BE! SO I WAS STRANDED IN ORLANDO, AFTER HAVING IT FOR MORE THAN A YR & A HALF, & 2 DIFFERENT VEHICLE, & DRIVING SO MANY THOUSANDS OF MILES, WITH THIS TRIP HOME TO FLA SUPPOSED TO A VACATION TRIP!! So I GOT ON THE PHONE TO THEM, IT'S AFTER HRS, A NICE LADY SETUP AN APPT AT A SHOP IN WINTER PARK FOR 11am MONDAY, BUT I COULDN'T SLEEP IN THE TRUCK IN THE BAD NEIGHBORHOOD I WAS IN, SO I CALLED HER BACK, RESCHEDULED FOR 9am WHEN THEY OPENED. HAD TO PAY OUT $90 OF POCKET FOR TOW, SLEPT AT THE SHOP LOT. WHEN THE INSTALL SHOP OPENED AT 9, I WAS TOLD THEY WOULDN'T REMOVE THE OLD MONITECH DEVICE BECAUSE THEY DIDN'T HAVE A "CONTRACT W THEM!"WHICH, TO ME, ALTHOUGH I DIDN'T KNOW OT AT THE TIME, THE NEW INTERLOCK THAT I WAS TRYING TO GET IT REPLACED WITH WAS LIFESAFER AND THEY OWN MONITECH!!! I REALLY DON'T SEE WHY THAT SHOP DIDN'T KNOW THAT! SO I GOT BACK ON PH W THEM! AFTER ALL DAY OF BEING PUT ON HOLD, PUT BACK IN THE QUE TO START AGAIN, AND BEING HUNG UP ON BY A BUNCH OF PEOPLE, THEY FINALLY RESCHEDULED ME FOR 2pm TUESDAY! WHICH CAUSED ME TO MISS THE 9am appt........BUT, and this is a big point here: I DIDN'T CAUSE THAT OWNER TO LOSE ANY MONEY HE WAS HELPING OTHER CUSTOMERS THE WHOLE TIME! SO IT WAS MOST DEFINITELY MONITECH'S FAULT, OF A MISSED APPT FEE! I GOT HIT A BILL FOR $190 FOR THE COMPLETE SWAP, WHICH INCLUDED A $55 MISSED APPT FREE, WHICH THE LADY JUST GLOSSED OVER VERY REAL QUICKLY SO I WOULDN'T CATCH IT! SO WHAT SHOULD'VE BEEN AN ENJOYABLE TRIP BACK HOME TO FLA, TURNED OUT TO BE ONE OF THE MOST TERRIBLE MESSEUP EXPERIENCE I'VE HAD IN A LONG TIME! AND EVERY TIME SINCE THIS, WHEN I TRIED TO TALK TO THEM ABOUT ALL OF THIS, THEY WERE THE MOST RUDEST PEOPLE I'VE EVER ENCOUNTERED!! I REALIZE THAT IF I HAD CONTACTED DMV, IT WOULD'VE BEEN A DIFFERENT STORY, THAT'S BESIDE THE POINT, THE POINT IS: THEY WERE SO INCOMPETENT WHEN DEALING WITH THEM THAT DAY, IT TOOK THE WHOLE DAY, AND THEY ARE TO BLAME FOR THE MISSED APPT FEE!! CUSTOMER SERVICE SUCKS SO REALLY BAD, THEY ARE INCOMPETENT, AND ARE ONLY OUT TO GET YOUR MONEY FROM YOU!!!