Monitech Ignition Interlock SystemsReviews of monitechnc.com

I give Monitec a Five star review because of The amazing customer service I receive from Andy Fishman every time I go to my Interlock appointment. He is very nice and down to earth.

Andy at the Durham location is a very nice gentleman. He makes it’s so easy as long as you the person do right and I thank him so much

I have never even given a review before so this is new to me. I made a very bad mistake by driving my vehicle after drinking. I totally except responsibility for my bad judgement. With this said I have had to call in on several occasions due to small infractions. I do understand that many callers are rude to the people in the call center, however with that said I don't think that it is fair that people answering the phone to act like that you are automatically some sort of bad person. The truth is that they are sometimes rude and disrespectful. I'm sure that it can be a trying job. I have had my interlock since September 2019 and have had to have it switched out at least 4 times or more. My service Technician, Alton Bryant in High Point NC has always been more than helpful with any issues that I have had. I know that as a business man with multiple employees I would rather know about my employees being rude or condescending. I think that in the end Monitech is a customer service company and should teach there employees to be respectful of all customers. Also these employees should fully let a customer know their options rather than just collecting money. I recently called in with a code 4043 and was told that i could either pay $45 or go to see a technician. After considering that it would be easier to pay the person I paid and then he informed me that I would still have to go in to a service center. It is completely unfair to be mislead just to collect the money for Monitech I'm not sure if other interlock companies adhere to the same rules but at this point I could not refer anyone to Monitech

Marshall was very understanding and helpful

Andy provided excellent customer service and made sure there was no stone left unturned by the time I left his location during install and always makes sure every question I have had has been answered during appts.

I’ve dealt with three different locations during my time with Monitech. For the most part I go to the Durham location and work with Andy Fishman, who is by far the best employee I’ve dealt with. He is kind, funny, and always has a smile; I’m very lucky he is my local technician.

I have visited 3 different Monitech locations and the Durham location with Andrew Fishman was by far the best experience time after time. The other installers I experienced were on the rude side and seemed to be annoyed by any questions or concerns I had. Andy was always super knowledgeable, informative, friendly and patient. 5 stars!

The Monitech device does not always pick up humming from the user consistently.