Monitech Ignition Interlock SystemsMonitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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770 approved reviews, newest moderated first
Christopher Daniel A.
Quick and very reliable
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Providing top quality customer support is a core value for Monitech. We are happy that you had a five star experience with us.
GenevaP
Andy at the Durham location is a 5 Star representative for Monitech; Andy is the performer that “walks on water” and the water freezes solid beneath him as he walks so others can follow his path - in my opinion Andy is an incredibly Strong Performer ! We had a bad experience with a competitor in Durham where we couldn’t get the device to recognize we were blowing and humming as we should, Monitech’s hand held device was easier to blow&hum and using Andy’s approach and instructional techniques the device recognized our blowing efforts, thanks Andy ! Geneva P by MikeE in Durham
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Thanks for letting us know about your terrific experience with our Durham, NC shop. We have local teams to assist our contract locations making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. We have forwarded your review to our Monitech management team in the region to make sure they know what a great job they do.
Elise
Alex was kind and courteous, at a difficult time.
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Monitech recognizes how difficult and certainly not fun this program can be, however we are grateful that you chose us to be on this journey with you, and we will be here for you every step of the way.
Chris C.
Andy at the Durham Monitech location has been accommodating to the utmost. I'm a chef and frequently have had timing problems with the strict schedule that is the interlock. Andy has always been gracious to try and squeeze me in (providing I was patient and waited). It was a pleasure working with him, and it made having the infuriating interlock device a little bit more palatable. Thank you Sir.
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Thank you for taking the time to share your experience with our Durham, NC Monitech shop. I have forwarded your review to our management team in that area to recognize their outstanding service!
Jay
The two guys that work the Arden shop are really great. I had some issues from another shop and when I moved back home, these guys are much better. The older guy with the tattoos helped me understand my billing issue and updated my information that the other shops couldn't get right. I overheard the younger guy talking with another customer and they seem to have a good time dealing with people. The other office treated everyone like a number and these two guys really seemed to care for my well being. This is a pretty crappy situation but these two guys seem to make the best of it.
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Our technicians strive to provide courteous, correct and respectful service to all of our clients. Thank you so much for acknowledging the Arden, NC shop. Our contractor partners are a huge asset to the Monitech brand. We will make sure to let them know they are doing a great job!
Fortunato D.
The process was easy from making the appointment to the install. The techs/reps were very knowledgeable and empathetic.
Response from Monitech Ignition Interlock SystemsMar 2, 2020
We take reviews very seriously at Monitech and use them to make the interlock process as smooth and easy as it can be for our clients. Thank you so much for writing a review and letting others know how your experience with us was.
Carol
I can't say enough good things about Andy at the Durham location as he was incredibly professional and kind. After having a horrible experience at the North Raleigh location it was a refreshing change to move over to the Durham location. He's the best
Response from Monitech Ignition Interlock SystemsMar 2, 2020
Thanks for letting us know about your terrific experience with our Durham, NC shop. We have local teams to assist our contract locations making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. We have forwarded your review to our Monitech management team in the region to make sure they know what a great job they do.
Jed F.
Worst customer service over the phone
Response from Monitech Ignition Interlock SystemsFeb 28, 2020
You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from the Monitech Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.