Monitech Ignition Interlock SystemsReviews of monitechnc.com

No problems yet and very user friendly.

Old outdated equipment keep needing service, and messed up my truck during installation... they will hear from my lawyer!

Can’t hear it so now I have to ride in silence just so I can hear it after I spent 1000 on my sounds system.

I went in with my 2014 CRV that was in perfect running order. I was the first appointment and the appointment took about 2.5-3 hours, which I was told and anticipated so that wasn't too bad. However, when the car was pulled out it was running. I asked if I needed to do anything with the tech (like try turning it off and then back on, a short in-person tutorial, etc), but I was told no and I was good to go. So, being the trusting person I am, chose to listen to the mechanic. Worst decision I could have made. I went about 2.5 miles and stopped to run an errand. I turned the car off and went inside the store for about 20-30 min. When I got back out I followed the instructions from the video and the booklet to start the car. However, the car wouldn't start. It was turning over, but would not ignite. As I previously said, my car does not have any mechanical errors (or at least it didn't until Monitech got ahold of it). So I called the customer service line SIX times to explain what was going on with the car. I was then rudely...RUDELY told that the only option I would have would be to tow it back to the shop at my own expense. I was also rudely told that it was not the tech's fault, nor Monitech's fault, because it was my battery or my starter. I tried to tell 3 different customer service agents that neither of those was a problem with my car and even had one agent tell me, and I quote, "I do not care what you think you know, this is what we are telling you, and this is how this conversation is going to go". I was livid. I called a tow service and had them tow my car back to the shop. I waited another 4 hours, while being ignored by Wesley (the tech) the entire time until he finally took a look at it. He tried to say it was corrosion on the battery, but believe it or not, I'm a mechanic and so is my father, and we know that wasn't the problem. Wesley couldn't get the car to start either, so in the parking lot he took the old box out, started the car and drove it into the bay without even saying a word to me even though I was standing right there. He got someone on the phone to explain what was happening and he eventually changed the box and other wiring out. An hour later he fixed it, drove it out of the bay, and proceeded to go back inside to help someone else without saying a word to me AGAIN. If I knew how to take that box out myself, I would have done so and left it infront of the door, or shipped it to the better business bureau with my complaint. This company is a joke and does not care about their customers. It is only about money. They do not own up to their own mistakes. I still have yet to get a call from their regional "manager". I would go get it taken out and take my business elsewhere, but if that experience is anything like my first then I'm likely to lose my transmission going down the highway because of "my fault"

The equipment is awful doesn’t read half the time the customer service is the worst they can’t give you a straight answer everything is your fault so just pay them and move on

Fast friendly and informational satisfied

When I arrived, a young man came outside and startled me by his lack of human connection and I couldn't understand what he was saying he was speaking so fast. Did not even introduce himself and looked right though me. After I asked for clarity, he took me into this room that def hadn't been cleaned or sanitized by covid standards EVER to watch a video about 20 years old and left to go install the device. After the video was finished in 15-20 minutes it started replaying again from beginning. I wasn't sure so had to watch some again which was a waste of time and patience. Then I had no one to ask what to do if anything next, paperwork? etc? He was unattainable being around back, with the way to even ask him a question was roped off. So I just sat there for another hour alone wondering what was going on. Then, I eventually walked pass the ropes to ask him where the restroom was, seeing how I was pregnant and worried about Covid germs wanted to wash my hands etc. He states rudely there is no restroom. I inquired if there was somewhere nearby that had a restroom, as about every 30 minutes a pregnant woman has to go. He says "No there isn't". I asked if the store next door would let me. He says, "No he doesn't allow anyone from here to use it." I then asked the rude boy about how much time does he think is left on the installment. He says robotically and meanly "The process takes 2 hours". I said yes I was told that it varies per car so I'm just wondering how much time you think is left. He states "The process takes 2 hours". Well, with that I knew you cant uplift the badmind of this world so I left to go check for myself, and sure enough the gentleman nextdoor was kind and happy to let me in to use his restroom. Needless to say, as it was cold and after browsing in the one store opposite side, I came back to the miserable vibe Monotek. After sitting in there another 15 minutes or so uncomfortable, an off duty manager came in and asked if I was being helped. This changed the experience around positively as he was so helpful, kind and genuine. After 2 & 1/2 hours and the kind Manger had left, the boy came in speaking dully saying he's finished. I couldn't get out of there fast enough away from this boy when it he was done doing whatever he had left to do at computer. I hope to never inquire this person again because some days I just don't have the willpower to deal with these miserable people. Bring a book and water and sanitizer. Good Luck

Marty did a great job!